Service Science: Research and Innovations in the Service Economy

Description

This series captures the latest thinking, experiences and results in the increasingly important area of service science, which integrates a variety of disciplines — including areas in engineering, social sciences and management — to focus education, research and practice on an expanding services economy.

Service science encompasses the application of scientific, engineering and management disciplines to tasks that one organization performs beneficially for others, generally as part of the services sector of the economy; and the integration of computer science, operations research, industrial engineering, business strategy, management sciences, and social and legal sciences, in order to encourage innovation in how organizations create value for customers and shareholders that could not be achieved through such disciplines working in isolation.

Service Science: Research and Innovations in the Service Economy (SSRI) is an international applied research book series providing coverage of challenges, opportunities, problems, trends, and solutions encountered by both scholars and practitioners in the arena of service science. SSRI emphasizes the technical, economic, managerial and organizational facets of the domain. Books published in the series deal with an array of issues concerning usage, failure, success, policies, strategies and applications of information technology in the field. SSRI publishes applied research findings and expert opinions of leading managers in various industries.

SSRI emphasizes the global response to service science topics, concepts and methodologies across disciplines and allows its audiences to benefit from the collection and dissemination of this knowledge. Topics addressed may include, but are not limited to:

Services as complex systems
Models of service systems
Service strategies
Strategic management of services
Service business models (in-sourcing, shared services, outsourcing, off-shoring)
Service processes
Service design and modeling
Service development and design processes
Managing service delivery and operations
Integrating structured and unstructured work IT service delivery systems
Production of services
Service innovation
Issues in industrializing services
Service supply chain management
Service value chain management
Service risk management
Information risk management
Privacy and security in services
Intellectual property issues in services
Applying service design principles
Analyzing service encounters
Service level agreements
Applying service design principles
Evolution of Service Oriented Innovation/Value Networks
Embedding technology into business and society
Software as a service
Customer care and call center management
Services taxonomy
Service simulations
Limits to s