SpringerBriefs in Business Process Management

SpringerBriefs in Business Process Management (BPM) showcase innovative solutions, emerging theories, technical specifications, opinion pieces, and project reports from all areas related to BPM. The series accounts for BPM as an integrated management approach that aims at enabling organizations to improve and innovate their business processes. BPM is dedicated to value creation through an alignment of technologies, tasks, and people. It is grounded in a number of earlier approaches like workflow management, business process reengineering, quality management, and lean management. Apart from the industry sector, fields of application include banking, retail, government, and health care. In addition, BPM can help address a number of grand societal challenges like environmental sustainability and social welfare.