2010

Information and Communication Technologies in Tourism 2010

Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010

Editors:

ISBN: 978-3-211-99406-1 (Print) 978-3-211-99407-8 (Online)

Table of contents (52 chapters)

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  1. Front Matter

    Pages I-XVI

  2. Technology Use by Hotels

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      Pages 1-12

      Hotel Domain Name Adoption and Implementation

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      Pages 13-24

      ICT Efficiency and Effectiveness in the Hotel Sector — A Three-Stage DEA Approach

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      Pages 25-37

      Importance-Performance Analysis of In-Room Technology Amenities in Hotels

  3. ICT Adoption and Use

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      Pages 39-50

      Factor Analysis of Variables Affecting e-Marketing Adoption by UK Independent Hotels

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      Pages 51-62

      Comparing Internet commerce adoption between the Finnish and the European independent accommodation companies

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      Pages 63-74

      Use of Internet Applications & Tools by Health Tourism Agents in Malaysia: An Exploratory Study

  4. Website Evaluation

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      Pages 75-86

      Hong Kong Residents’ Perception of Travel Websites

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      Pages 87-98

      E-Success: An Instrument for Measuring Website Success

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      Pages 99-110

      Presenting UsERA: User Experience Risk Assessment Model

  5. Mobile Technology

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      Pages 111-123

      The Pro’s and Contra’s of an Interactive Location Based Service Using UMTS Transmission

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      Pages 125-136

      Usability Guidelines for WAP-based Travel Planning Tools

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      Pages 137-148

      Application of QR Codes in Online Travel Distribution

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      Pages 149-158

      Evaluation of the Concept of Early Acceptance Tests for Touristic Mobile Applications

  6. Tracking Technologies in Tourism Research, Management & Planning

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      Pages 159-170

      Advanced Visitor Tracking Analysis in Practice: Explorations in the PortAventura Theme Park and Insights for a Future Research Agenda

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      Pages 171-183

      Monitoring and Managing Visitors Flows in Destinations using Aggregative GPS Data

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      Pages 185-196

      Tracking Tourists in Historic City Centres

  7. Online Travel Shopping

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      Pages 197-208

      Looking Does not Automatically Lead to Booking: Analysis of Clickstreams on a Chinese Travel Agency Website

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      Pages 209-221

      Why Some Internet Users Don’t Buy Air Tickets Online

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      Pages 223-234

      Extracting Room Prices from Web Tables — an Ontology-Aware Approach

  8. ICTs and Destination Management Organizations

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      Pages 235-246

      DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework

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