2014

Foundations for Designing User-Centered Systems

What System Designers Need to Know about People

ISBN: 978-1-4471-5133-3 (Print) 978-1-4471-5134-0 (Online)

Table of contents (14 chapters)

  1. Front Matter

    Pages i-xxx

  2. Introduction: Aims, Motivations, and Introduction to Human-Centered Design

    1. Front Matter

      Pages 1-1

    2. No Access

      Book Chapter

      Pages 3-31

      Introducing User-Centered Systems Design

    3. No Access

      Book Chapter

      Pages 33-54

      User-Centered Systems Design: A Brief History

  3. Design Relevant User Characteristics: The ABCS

    1. Front Matter

      Pages 55-55

    2. No Access

      Book Chapter

      Pages 57-80

      Anthropometrics: Important Aspects of Users’ Bodies

    3. No Access

      Book Chapter

      Pages 81-121

      Behavior: Basic Psychology of the User

    4. No Access

      Book Chapter

      Pages 123-164

      Cognition: Memory, Attention, and Learning

    5. No Access

      Book Chapter

      Pages 165-200

      Cognition: Mental Representations, Problem Solving, and Decision Making

    6. No Access

      Book Chapter

      Pages 201-223

      Cognition: Human–Computer Communication

    7. No Access

      Book Chapter

      Pages 225-252

      Social: Social Cognition and Teamwork

    8. No Access

      Book Chapter

      Pages 253-280

      Social: Theories and Models

    9. No Access

      Book Chapter

      Pages 281-305

      Errors: An Inherent Part of Human-System Performance

  4. Methods

    1. Front Matter

      Pages 307-307

    2. No Access

      Book Chapter

      Pages 309-333

      Methodology I: Task Analysis

    3. No Access

      Book Chapter

      Pages 335-352

      Methodology II: Cognitive Dimensions and the Gulfs

    4. No Access

      Book Chapter

      Pages 353-380

      Methodology III: Empirical Evaluation

  5. Summary

    1. Front Matter

      Pages 381-381

    2. No Access

      Book Chapter

      Pages 383-410

      Summary: Putting It All Together

  6. Back Matter

    Pages 411-442