New Business Models and Value Creation: A Service Science Perspective

Editors:

ISBN: 978-88-470-2837-1 (Print) 978-88-470-2838-8 (Online)

Table of contents (11 chapters)

  1. Front Matter

    Pages i-xvi

  2. Introduction

    1. No Access

      Book Chapter

      Pages 1-4

      Introduction

  3. The fundamentals of service science

    1. Front Matter

      Pages 5-5

    2. No Access

      Book Chapter

      Pages 7-24

      Service science: on reflection

    3. No Access

      Book Chapter

      Pages 25-44

      Product servitisation

    4. No Access

      Book Chapter

      Pages 45-66

      Business model innovation paths

    5. No Access

      Book Chapter

      Pages 67-86

      The transformation of the business model: business modelling

    6. No Access

      Book Chapter

      Pages 87-103

      User-led innovation: final users’ involvement in value cocreation in services industries

    7. No Access

      Book Chapter

      Pages 105-129

      Models of performance and value measurement in service systems

  4. Innovative experiences in service management models

    1. Front Matter

      Pages 131-131

    2. No Access

      Book Chapter

      Pages 133-156

      ICTs as a condition and as an enabling driver of service science in Italy

    3. No Access

      Book Chapter

      Pages 157-176

      The challenge of healthcare services: between process standardisation and service customisation

    4. No Access

      Book Chapter

      Pages 177-191

      Home healthcare services: an educative case for the development of a “service-dominant logic” approach in the marketing of high-tech services

    5. No Access

      Book Chapter

      Pages 193-213

      The management and governance of new service models in the environmental and energy sectors

  5. Back Matter

    Pages 215-215