2010

Information Systems: People, Organizations, Institutions, and Technologies

ItAIS:The Italian Association for Information Systems

Editors:

ISBN: 978-3-7908-2147-5 (Print) 978-3-7908-2148-2 (Online)

Table of contents (65 chapters)

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  1. Front Matter

    Pages 1-24

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    Pages 1-4

    Introduction

  3. E-Services in Public and Private Sectors

    1. Front Matter

      Pages 5-6

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      Pages 7-14

      Information Technology, Marketing and Organizational Factor in Corporate e-banking: A Qualitative Research

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      Pages 15-22

      The Role of Customer Involvement in Library E-services

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      Pages 23-30

      Technology as a Tool of Transformation: e-Cities and the Rule of Law

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      Pages 31-38

      User Realities and the Future of e-government Services

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      Pages 39-47

      The Use of Web Services for Inclusive Decision Process: Towards the Enhancement of e-Democracy

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      Pages 49-56

      The Challenges of e-government Evaluation

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      Pages 57-64

      Integration of Different Organizations and Stakeholders in E-services Design and Implementation: the Case of the Spider Card

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      Pages 65-72

      B2G Electronic Invoicing as Enforced High Impact Service: Open Issues

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      Pages 73-80

      Network Outcome as Trigger for the Evolution of a Design Network: Coordination Processes Between Actors and Objects

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      Pages 81-89

      Governance and Organizational Aspects of an Experimental Groupware in the Italian Public Administration to Support Multi-Institutional Partnerships

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      Pages 91-99

      Business Process Modelling Within the Cycle of Continuous Improvement

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      Pages 101-108

      Information Extraction from Multimedia Documents for e-Government Applications

  4. Governance, Metrics and Economics of IT

    1. Front Matter

      Pages 109-109

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      Pages 111-119

      Operations Strategy of Small Software Firms Using Open Source Software

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      Pages 121-129

      IT Value in Public Administrations: A Model Proposal for e-Procurement

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      Pages 131-138

      Value Assessment of Enterprise Content Management Systems: A Process-oriented Approach

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      Pages 139-146

      A Maintenance Metric Model for Open Source Governance

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      Pages 147-155

      Key Performance Indicators to Relate Knowledge Governance with Knowledge Process

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      Book Chapter

      Pages 157-163

      Measuring Data Quality When Applying Data Swapping and Perturbation

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      Pages 165-174

      Virtual Enterprise Transactions: A Cost Model

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