Handbook on Business Process Management 2

Strategic Alignment, Governance, People and Culture

Editors:

ISBN: 978-3-642-45102-7 (Print) 978-3-642-45103-4 (Online)

Table of contents (32 chapters)

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  1. Front Matter

    Pages i-xvii

  2. Strategic Alignment

    1. Front Matter

      Pages 1-3

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      Book Chapter

      Pages 5-43

      Strategic Alignment Maturity

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      Book Chapter

      Pages 45-78

      Delivering Business Strategy Through Process Management

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      Book Chapter

      Pages 79-99

      Management of Process Excellence

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      Book Chapter

      Pages 101-132

      Value-Orientation in Business Process Management

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      Book Chapter

      Pages 133-152

      Process Capital as Strategic Success Factor

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      Book Chapter

      Pages 153-175

      Business Process Frameworks

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      Book Chapter

      Pages 177-202

      A Framework for Classifying and Modeling Organizational Behavior

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      Book Chapter

      Pages 203-225

      A Taxonomy of Business Process Management Approaches

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      Book Chapter

      Pages 227-241

      Process Performance Measurement

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      Book Chapter

      Pages 243-263

      Business Process Analytics

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      Book Chapter

      Pages 265-288

      Managing Regulatory Compliance in Business Processes

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      Book Chapter

      Pages 289-307

      Prioritizing Process Improvement: An Example from the Australian Financial Services Sector

  3. Governance

    1. Front Matter

      Pages 309-310

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      Book Chapter

      Pages 311-332

      The Governance of Business Processes

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      Book Chapter

      Pages 333-349

      The Governance of Business Process Management

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      Book Chapter

      Pages 351-380

      The Process of Business Process Management

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      Book Chapter

      Pages 381-398

      The Service Portfolio of a BPM Center of Excellence

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      Book Chapter

      Pages 399-420

      BPM Center of Excellence: The Case of a Brazilian Company

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      Book Chapter

      Pages 421-441

      Business Process Standardization

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      Book Chapter

      Pages 443-470

      Business Process Outsourcing: Learning from Cases of a Global Offshore Outsourcing Provider

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      Book Chapter

      Pages 471-483

      Toward a Global Process Management System: The ThyssenKrupp Presta Case

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