Advances in Global Sourcing. Models, Governance, and Relationships

7th Global Sourcing Workshop 2013, Val d’Isère, France, March 11-14, 2013, Revised Selected Papers


ISBN: 978-3-642-40950-9 (Print) 978-3-642-40951-6 (Online)

Table of contents (13 chapters)

  1. Front Matter

    Pages -

  2. Chapter

    Pages 1-17

    IT Global Delivery Model Efficiency: An Exploratory Case Study to Identify Input and Output Factors

  3. Chapter

    Pages 18-34

    Relative and Joint Dependence in IS Outsourcing Relationships – A Model of Effects on Relational Facets and Exchange Performance

  4. Chapter

    Pages 35-53

    The Role of Organizational Standards in IT Outsourcing Relations

  5. Chapter

    Pages 54-70

    Vendor Capabilities in ITO Research: A Systematization and Critical Review

  6. Chapter

    Pages 71-92

    The Middle Management of Offshoring: Understanding Offshoring Strategy Implementation at a Meso Level

  7. Chapter

    Pages 93-116

    Offshore BPO Decisions and Institutional Influence on Senior Managers

  8. Chapter

    Pages 117-131

    Cloud Computing as Innovation: Studying Diffusion

  9. Chapter

    Pages 132-146

    Towards Improvement of Information Systems Governance: Reorganization of Software Applications Hosting

  10. Chapter

    Pages 147-162

    Coordinating Tensions in Orchestrating Blended Modes of Sharing and Outsourcing of Services

  11. Chapter

    Pages 163-179

    Can Agile Software Tools Bring the Benefits of a Task Board to Globally Distributed Teams?

  12. Chapter

    Pages 180-191

    KAIWA: Towards a Method for Knowledge Transfer in the Transition Phase of Offshore Outsourced Projects

  13. Chapter

    Pages 192-209

    Opaque Indifference and Corporate Social Responsibility: A Moral License for Offshore BPO?

  14. Chapter

    Pages 210-222

    Business Process Outsourcing in Suriname: Call Center Services

  15. Back Matter

    Pages -