Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings

  • João Falcão e Cunha
  • Mehdi Snene
  • Henriqueta Nóvoa
Conference proceedings IESS 2013

DOI: 10.1007/978-3-642-36356-6

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 143)

Table of contents (28 papers)

  1. Front Matter
  2. A Service Oriented Simulation Architecture for Intelligent Building Management
    Monica Drăgoicea, Laurenţiu Bucur, Monica Pătraşcu
    Pages 14-28
  3. Capabilities in Systems Engineering: An Overview
    Gonçalo Antunes, José Borbinha
    Pages 29-42
  4. Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption
    Julian D. M. Castaño, Maria R. A. Moreira, Paulo S. A. Sousa, Raquel F. Ch. Meneses
    Pages 58-72
  5. Modeling ITIL Business Motivation Model in ArchiMate
    Marco Vicente, Nelson Gama, Miguel Mira da Silva
    Pages 86-99
  6. Evaluating the IT Strategic Plan for the Public Administration in Portugal
    Diogo Nunes, Isabel Rosa, Miguel Mira da Silva
    Pages 129-140
  7. Open Semantic Service Networks: Modeling and Analysis
    Jorge Cardoso, Carlos Pedrinaci, Pieter De Leenheer
    Pages 141-154
  8. Ontological Representation and Governance of Business Semantics in Compliant Service Networks
    Pieter De Leenheer, Jorge Cardoso, Carlos Pedrinaci
    Pages 155-169
  9. Simulation-Based Quantification of Business Impacts Caused by Service Incidents
    Axel Kieninger, Florian Berghoff, Hansjörg Fromm, Gerhard Satzger
    Pages 170-185
  10. IT Governance Mechanisms: A Literature Review
    Rafael Almeida, Rúben Pereira, Miguel Mira da Silva
    Pages 186-199
  11. A Model-Driven Environment for Service Design, Simulation and Prototyping
    Biljana Bajić-Bizumić, Claude Petitpierre, Hieu Chi Huynh, Alain Wegmann
    Pages 200-214
  12. Towards a Taxonomy of Service Design Methods and Tools
    Rui Alves, Nuno Jardim Nunes
    Pages 215-229
  13. Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms
    Maria R. A. Moreira, Miguel A. S. Maia, Paulo S. A. Sousa, Raquel F. Ch. Meneses
    Pages 246-262
  14. A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport
    Marta Campos Ferreira, Maria Henriqueta Nóvoa, Teresa Galvão Dias
    Pages 263-278

About these proceedings


Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy.

This book contains the refereed proceedings of the 4th International Conference on Exploring Services Science (IESS), held in Porto, Portugal, in February 2013. This year, the conference theme was Enhancing Service System Fundamentals and Experiences, chosen to address the current need to explore enhanced methods, approaches, and techniques for a more sustainable and comprehensive economy and society. The 19 full and 9 short papers accepted for IESS were selected from 78 submissions and presented ideas and results related to innovation, services discovery, services engineering, and services management, as well as the application of services in information technology, business, healthcare, and transportation.


IT alignment IT governance ITIL SLA - service-level agreement SOA - service-oriented architecture Web services service composition service design service engineering service networks service science

Editors and affiliations

  • João Falcão e Cunha
    • 1
  • Mehdi Snene
    • 2
  • Henriqueta Nóvoa
    • 1
  1. 1.Departamento de Engenharia e Gestão IndustrialFEUP – University of PortoPortoPortugal
  2. 2.University of GenevaGenevaSwitzerland

Bibliographic information

  • Copyright Information Springer-Verlag Berlin Heidelberg 2013
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-642-36355-9
  • Online ISBN 978-3-642-36356-6
  • Series Print ISSN 1865-1348
  • Series Online ISSN 1865-1356