Exploring Services Science

4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings

Editors:

ISBN: 978-3-642-36355-9 (Print) 978-3-642-36356-6 (Online)

Table of contents (28 chapters)

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  1. Front Matter

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    Pages 1-13

    Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider

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    Pages 14-28

    A Service Oriented Simulation Architecture for Intelligent Building Management

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    Pages 29-42

    Capabilities in Systems Engineering: An Overview

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    Pages 43-57

    Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences

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    Pages 58-72

    Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption

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    Pages 73-85

    Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining

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    Pages 86-99

    Modeling ITIL Business Motivation Model in ArchiMate

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    Pages 100-113

    Service Science: A Service System Design Science Research Method?

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    Pages 114-128

    Modeling Service Relationships for Service Networks

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    Pages 129-140

    Evaluating the IT Strategic Plan for the Public Administration in Portugal

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    Pages 141-154

    Open Semantic Service Networks: Modeling and Analysis

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    Pages 155-169

    Ontological Representation and Governance of Business Semantics in Compliant Service Networks

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    Pages 170-185

    Simulation-Based Quantification of Business Impacts Caused by Service Incidents

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    Pages 186-199

    IT Governance Mechanisms: A Literature Review

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    Pages 200-214

    A Model-Driven Environment for Service Design, Simulation and Prototyping

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    Pages 215-229

    Towards a Taxonomy of Service Design Methods and Tools

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    Pages 230-245

    A Survey of Tool Support for the Animation of IT Services Process Models Execution

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    Pages 246-262

    Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms

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    Pages 263-278

    A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport

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    Pages 279-284

    Benchmarking as a Development Tool in Healthcare

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