2012

Globalization of Professional Services

Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences

Editors:

ISBN: 978-3-642-29180-7 (Print) 978-3-642-29181-4 (Online)

Table of contents (22 chapters)

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  1. Front Matter

    Pages i-xv

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      Book Chapter

      Pages 1-7

      Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book

  2. Winning Strategies and Innovative Ideas

    1. Front Matter

      Pages 9-9

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      Book Chapter

      Pages 11-21

      Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Future

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      Book Chapter

      Pages 23-31

      Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industry

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      Book Chapter

      Pages 33-39

      Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-up

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      Book Chapter

      Pages 41-51

      Strategically Organising for Innovation in Global Sourcing

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      Book Chapter

      Pages 53-61

      Making Business Smart: How to Position for Business as a Service

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      Book Chapter

      Pages 63-71

      Taking an Active M&A Role in the Consolidation of the Engineering Sector

  3. Successful Processes for Realisation

    1. Front Matter

      Pages 73-73

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      Book Chapter

      Pages 75-84

      Balancing Industrialisation and Business Complexities

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      Book Chapter

      Pages 85-93

      Industrialization Lessons for the European Banking IT

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      Book Chapter

      Pages 95-104

      Lean Management and Operations in the Global Professional Services Industry

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      Book Chapter

      Pages 105-116

      Transforming into a Networked Organization to Empower a Distributed Workforce

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      Book Chapter

      Pages 117-137

      Legal Framework of IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective

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      Book Chapter

      Pages 139-149

      Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage

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      Book Chapter

      Pages 151-165

      The Power of the Customer and Its Implications for Business and IT Integration

  4. Inspired Talent Management

    1. Front Matter

      Pages 167-167

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      Book Chapter

      Pages 169-179

      Successful People Strategies for Innovation in Global Delivery and Virtual Teams

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      Book Chapter

      Pages 181-187

      Diversity and Inclusion: A Business Imperative in Global Professional Services

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      Book Chapter

      Pages 189-201

      Advancing Intercultural Competencies for Global Collaboration

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      Book Chapter

      Pages 203-210

      Emerging Economy: Emerging Talent

  5. Experiences and Case Studies

    1. Front Matter

      Pages 211-211

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      Book Chapter

      Pages 213-224

      Emerging Markets from an Indian Perspective: Focus on Germanic Countries

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      Book Chapter

      Pages 225-240

      Transformation Journey from Offshore Service Provider to Global Innovator

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