Handbook on Business Process Management 2

Strategic Alignment, Governance, People and Culture

Editors:

ISBN: 978-3-642-01981-4 (Print) 978-3-642-01982-1 (Online)

Table of contents (26 chapters)

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  1. Front Matter

    Pages i-xix

  2. Strategic Alignment

    1. Front Matter

      Pages 1-3

    2. No Access

      Book Chapter

      Pages 5-37

      Delivering Business Strategy Through Process Management

    3. No Access

      Book Chapter

      Pages 39-56

      Management of Process Excellence

    4. No Access

      Book Chapter

      Pages 57-72

      Process Capital as Strategic Success Factor: The Lufthansa Example

    5. No Access

      Book Chapter

      Pages 73-92

      Process Classification Frameworks

    6. No Access

      Book Chapter

      Pages 93-114

      Taxonomy of Business Process Management Approaches

    7. No Access

      Book Chapter

      Pages 115-135

      Process Performance Management

    8. No Access

      Book Chapter

      Pages 137-157

      Business Process Analytics

    9. No Access

      Book Chapter

      Pages 159-175

      Managing Regulatory Compliance in Business Processes

    10. No Access

      Book Chapter

      Pages 177-195

      Prioritizing Process Improvement: An Example from the Australian Financial Services Sector

  3. Governance

    1. Front Matter

      Pages 197-199

    2. No Access

      Book Chapter

      Pages 201-222

      Business Process Governance

    3. No Access

      Book Chapter

      Pages 223-238

      Business Process Management Governance

    4. No Access

      Book Chapter

      Pages 239-265

      The Process of Business Process Management

    5. No Access

      Book Chapter

      Pages 267-284

      The Service Portfolio of a BPM Center of Excellence

    6. No Access

      Book Chapter

      Pages 285-306

      BPM Center of Excellence: The Case of a Brazilian Company

    7. No Access

      Book Chapter

      Pages 307-327

      Business Process Standardization

    8. No Access

      Book Chapter

      Pages 329-354

      BPO through the BPM Lens: A Case Study

    9. No Access

      Book Chapter

      Pages 355-367

      Toward a Global Process Management System: The ThyssenKrupp Presta Case

    10. No Access

      Book Chapter

      Pages 369-396

      Business Process Maturity in Public Administrations

  4. People and Culture

    1. Front Matter

      Pages 397-399

    2. No Access

      Book Chapter

      Pages 401-421

      Expertise in Business Process Management

    3. No Access

      Book Chapter

      Pages 423-442

      Business Process Management Curriculum

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