Handbook on Business Process Management 1

Introduction, Methods, and Information Systems

ISBN: 978-3-642-00415-5 (Print) 978-3-642-00416-2 (Online)

Table of contents (26 chapters)

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  1. Front Matter

    Pages i-xix

  2. Introduction

    1. Front Matter

      Pages 1-2

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      Book Chapter

      Pages 3-16

      What is Business Process Management?

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      Book Chapter

      Pages 17-35

      Process Management for Knowledge Work

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      Book Chapter

      Pages 37-81

      The Scope and Evolution of Business Process Management

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      Book Chapter

      Pages 83-106

      A Framework for Defining and Designing the Structure of Work

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      Book Chapter

      Pages 107-122

      The Six Core Elements of Business Process Management

  3. Methods

    1. Front Matter

      Pages 123-125

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      Book Chapter

      Pages 127-148

      Six Sigma and Business Process Management

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      Book Chapter

      Pages 149-166

      Business Process Model Abstraction

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      Book Chapter

      Pages 167-185

      Business Process Quality Management

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      Book Chapter

      Pages 187-211

      Semantic Business Process Management

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      Book Chapter

      Pages 213-235

      Analysis and Design of Business Processes Using BPMN

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      Book Chapter

      Pages 237-255

      Configuration and Management of Process Variants

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      Book Chapter

      Pages 257-277

      Process Choreography Modeling

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      Book Chapter

      Pages 279-298

      Collaborative Process Modeling: The Intersport Case Study

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      Book Chapter

      Pages 299-312

      Designing Business Processes with a Recommendation-Based Editor

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      Book Chapter

      Pages 313-338

      Business Process Simulation

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      Book Chapter

      Pages 339-360

      BPM Tool Selection: The Case of the Queensland Court of Justice

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      Book Chapter

      Pages 361-382

      Implementing Six Sigma for Improving Business Processes at an Automotive Bank

  4. Process-aware Information Systems

    1. Front Matter

      Pages 383-385

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      Book Chapter

      Pages 387-418

      Workflow Management

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      Book Chapter

      Pages 419-440

      A Framework for Designing Resource-Driven Workflows

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      Book Chapter

      Pages 441-460

      Service-Enabled Process Management

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