Exploring Services Science

5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings

  • Mehdi Snene
  • Michel Leonard
Conference proceedings IESS 2014

DOI: 10.1007/978-3-319-04810-9

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 169)

Table of contents (10 papers)

  1. Front Matter
  2. Some Aspects Concerning a Generic Service Process Model Building
    Theodor Borangiu, Virginia Ecaterina Oltean, Monica Drǎgoicea, João Falcão e Cunha, Iulia Iacob
    Pages 1-16
  3. Building an Extended Ontological Perspective on Service Science
    Monica Drăgoicea, Theodor Borangiu, João Falcão e Cunha, Virginia Ecaterina Oltean, José Faria, Ştefan Rădulescu
    Pages 17-30
  4. How Open Data Are Turned into Services?
    Muriel Foulonneau, Sébastien Martin, Slim Turki
    Pages 31-39
  5. A Classification Framework of Value Co-creation in Electronic and Mobile Services
    Garyfallos Fragidis, Dimitri Konstantas, Dimitri Paschaloudis
    Pages 40-55
  6. Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
    Marius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
    Pages 56-71
  7. Servitization - Its Raise through Information and Communication Technologies
    Natalia Kryvinska, Sebastian Kaczor, Christine Strauss, Michal Greguš
    Pages 72-81
  8. Why Is Aligning Economic- and IT Services So Difficult?
    Maryam Razavian, Patricia Lago, Jaap Gordijn
    Pages 92-107
  9. Towards the Consideration of Performance Risks for the Design of Service Offers
    Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
    Pages 108-123
  10. Developing Municipal e-Government in Italy: The City of Alfa Case
    Alessandro Zardini, Cecilia Rossignoli, Lapo Mola, Marco De Marco
    Pages 124-137
  11. Back Matter

About these proceedings


Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy.

This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering, and service discovery.


SOA Web services mobile services offshoring outsourcing service science service-oriented architectures

Editors and affiliations

  • Mehdi Snene
    • 1
  • Michel Leonard
    • 1
  1. 1.University of GenevaGenevaSwitzerland

Bibliographic information

  • Copyright Information Springer International Publishing Switzerland 2014
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science
  • Print ISBN 978-3-319-04809-3
  • Online ISBN 978-3-319-04810-9
  • Series Print ISSN 1865-1348
  • Series Online ISSN 1865-1356