2008

Itil® Version 3 at a Glance

Information Quick Reference

Authors:

ISBN: 978-0-387-77392-6 (Print) 978-0-387-77393-3 (Online)

Table of contents (6 chapters)

  1. Front Matter

    Pages i-viii

  2. No Access

    Book Chapter

    Pages 1-2

    Introduction

  3. No Access

    Book Chapter

    Pages 3-10

    Service Strategy

  4. No Access

    Book Chapter

    Pages 11-30

    Service Design

  5. No Access

    Book Chapter

    Pages 31-54

    Service Transition

  6. No Access

    Book Chapter

    Pages 55-74

    Service Operation

  7. No Access

    Book Chapter

    Pages 75-77

    Continual Service Improvement

  8. Back Matter

    Pages 79-82