Service Science, Management and Engineering Education for the 21st Century

Editors:

ISBN: 978-0-387-76577-8 (Print) 978-0-387-76578-5 (Online)

Table of contents (54 chapters)

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  1. Front Matter

    Pages i-xxvi

  2. SSME Discipline

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      Pages 3-9

      Legitimizing SSME in Academia: Critical Considerations and Essential Actions

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      Pages 11-18

      Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences

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      Pages 19-24

      SSME, Operations Research and Education

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      Pages 25-30

      A Designer's view of SSME

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      Pages 31-34

      SSME—let's not Forget About Customers and Revenue

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      Pages 35-40

      Psychology of the Experience: The Missing Link in Service Science

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      Pages 41-48

      Challenges of industrial Service Business Development

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      Pages 49-54

      A Research Based Educational initiative: The institute for international Services innovation at Trinity College Dublin

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      Pages 55-60

      Defining the Research Agenda: Technology Management as a Contributor to Service Sciences, Management and Engineering

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      Pages 61-68

      Actionable Process Theories: A Unique Selling Proposition for a Science of Services

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      Pages 69-74

      Quality System Management and Education in Service Environments

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      Pages 75-76

      Art of Service: Drawing the Arts to inform Service Design and Specification

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      Pages 77-82

      Service Science, Management and Engineering: A Way of Managing Sociotechnical Systems

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      Pages 83-88

      A Service logic for Service Science

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      Pages 89-96

      The Service-Dominant Mindset

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      Pages 97-105

      An integrated Approach to Service innovation

  3. SSME Education

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      Pages 109-114

      Moving the Service Science Concept to Curricular Reality

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      Pages 115-122

      Defining a Curriculum for Service Systems Engineering

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      Pages 123-127

      Educating The Service Manager in Europe—Assessing Gaps And Opportunities

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      Pages 129-136

      Service Science, Management and Engineering Curricula and Research at NC State University

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