2005

Manage IT!

Organizing IT Demand and IT Supply

Authors:

ISBN: 978-1-4020-3639-2 (Print) 978-1-4020-3710-8 (Online)

Table of contents (17 chapters)

  1. IT management: The basis

    1. Front Matter

      Pages 1-1

    2. No Access

      Book Chapter

      Pages 3-22

      The basis of the field

    3. No Access

      Book Chapter

      Pages 23-39

      Supplying IT products and services within an architecture

  2. Traditional IT management: organizing demand and supply

    1. Front Matter

      Pages 41-41

    2. No Access

      Book Chapter

      Pages 43-56

      Task focussed and simultaneous process-focussed supply of facilities

    3. No Access

      Book Chapter

      Pages 57-75

      The demand-side: functional management (using the method BiSL)

    4. No Access

      Book Chapter

      Pages 77-93

      The supply-side: application management (using the method ASL)

    5. No Access

      Book Chapter

      Pages 95-120

      The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)

    6. No Access

      Book Chapter

      Pages 121-143

      Organizing IT Tasks and Processes

  3. Controlling IT facilities

    1. Front Matter

      Pages 145-145

    2. No Access

      Book Chapter

      Pages 147-178

      Controlling IT facilities (IT governance)

    3. No Access

      Book Chapter

      Pages 179-200

      House in order: evaluating and improving

    4. No Access

      Book Chapter

      Pages 201-217

      Innovation from the customer and the chain perspective

  4. Aspects of IT management

    1. Front Matter

      Pages 219-219

    2. No Access

      Book Chapter

      Pages 221-238

      The financial aspects

    3. No Access

      Book Chapter

      Pages 239-256

      The personnel aspects

    4. No Access

      Book Chapter

      Pages 257-279

      Procurement of IT products and services (using the method ISPL)

    5. No Access

      Book Chapter

      Pages 281-303

      Controlling contracts using service level agreements

    6. No Access

      Book Chapter

      Pages 305-329

      Securing IT facilities (according to amongst others ISO 17799)

    7. No Access

      Book Chapter

      Pages 331-351

      Standardization of content, process and product

  5. IT management tomorrow

    1. Front Matter

      Pages 353-353

    2. No Access

      Book Chapter

      Pages 355-382

      IT management en route to 2027 (a.o. ITIM)