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  • © 2013

Handbook of Healthcare Operations Management

Methods and Applications

Editors:

  • Presents the state of the art in the full breadth of health care operations management
  • The single most comprehensive source of information in the field
  • Editor and contributors are among the most prominent names in healthcare OR and OM
  • Includes supplementary material: sn.pub/extras

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Table of contents (20 chapters)

  1. Front Matter

    Pages i-x
  2. Improving Access to Healthcare: Models of Adaptive Behavior

    • Carri W. Chan, Linda V. Green
    Pages 1-18
  3. Queueing Models for Healthcare Operations

    • Diwakar Gupta
    Pages 19-44
  4. Operating Room Planning and Scheduling

    • Erik Demeulemeester, Jeroen Beliën, Brecht Cardoen, Michael Samudra
    Pages 121-152
  5. The Modeling, Analysis, and Management of Intensive Care Units

    • Theologos Bountourelis, M. Yasin Ulukus, Jeffrey P. Kharoufeh, Spencer G. Nabors
    Pages 153-182
  6. Improving the Flow of Patients Through Healthcare Organizations

    • Steven M. Thompson, Robert Day, Robert Garfinkel
    Pages 183-204
  7. Capacity Allocation and Flexibility in Primary Care

    • Hari Balasubramanian, Ana Muriel, Asli Ozen, Liang Wang, Xiaoling Gao, Jan Hippchen
    Pages 205-228
  8. Improving Scheduling and Flow in Complex Outpatient Clinics

    • Craig M. Froehle, Michael J. Magazine
    Pages 229-250
  9. No-Show Modeling for Adult Ambulatory Clinics

    • Ayten Turkcan, Lynn Nuti, Po-Ching DeLaurentis, Zhiyi Tian, Joanne Daggy, Lingsong Zhang et al.
    Pages 251-288
  10. Planning and Managing Mass Prophylaxis Clinic Operations

    • Rachel L. Abbey, Katherine A. Aaby, Jeffrey W. Herrmann
    Pages 319-348
  11. Emergency Departments: “Repairs While You Wait, No Appointment Necessary”

    • Kenneth N. McKay, Jennifer E. Engels, Sahil Jain, Lydia Chudleigh, Don Shilton, Ashok Sharma
    Pages 349-385
  12. Location Models in Healthcare

    • Bjorn P. Berg
    Pages 387-402
  13. Models and Methods for Improving Patient Access

    • Jonathan Patrick, Anisa Aubin
    Pages 403-420
  14. Coordinating Health Services: An Operations Management Perspective

    • Thomas R. Rohleder, David Cooke, Paul Rogers, Jason Egginton
    Pages 421-445

About this book

From the Preface:

Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, supply chain management, and resource constrained settings in developing countries. Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa, Australia, Belgium, Canada, the United Kingdom, and the United States.

Chapters 1-4 review operations research methods that are most commonly applied to health care operations management including: queuing, simulation, and mathematical programming.  Chapters 5-7 address challenges related to inpatient services in hospitals such as surgery, intensive care units, and hospital wards. Chapters 8-10 cover outpatient services, the fastest growing part of many health systems, and describe operations research models for primary and specialty care services, and how to plan for patient no-shows. Chapters 12 – 16 cover topics related to the broader integration of health services in the context of public health, including optimizing the location of emergency vehicles, planning for mass vaccination events, and the coordination among different parts of a health system. Chapters 17-18 address supply chain management within hospitals, with a focus on pharmaceutical supply management, and the challenges of managing inventory for nursing units. Finally, Chapters 19-20 provide examples of important and emerging research in the realm of humanitarian logistics.

Reviews

From the reviews:

“The book offers insights for researchers and practitioners from diverse disciplines, including engineering, public health, business, and clinical disciplines such as medicine, pharmacy, and nursing. Furthermore, healthcare financial professionals should find many chapters useful in their work to improve organizational outcomes. … This handbook provides a high-quality survey of the literature in operations management and research in healthcare. … Finally, it is an important reference to include in libraries at institutions with courses on operational efficiency and supply chain management.” (Patrick Albert Palmieri, Doody’s Book Reviews, January, 2014)

Editors and Affiliations

  • , IOE Department, University of Michigan, Ann Arbor, USA

    Brian T. Denton

Bibliographic Information

Buy it now

Buying options

eBook USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access