, 12:P7,
Open Access This content is freely available online to anyone, anywhere at any time.
Date: 21 Nov 2012

Peoples expectations from healthcare providers – a Turkish perspective

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There is high expectation from the population on part of the healthcare providers. These include; skillful and timely medication administration; and knowledge, honesty, listening skills, availability and professional attitude. The aim of this paper is to evaluate the expectation of population with regards to the healthcare providers in Turkey.


A cross sectional study in Turkey, including both rural and urban population, carried out from October 2011 till January 2012. A total of 540 heads of household were selected using multi stage random sampling. Data was collected using structured self-administered questionnaire. The tools used was modified 16-item Quality of Care Through the Patients’ Eyes (QUOTE) questionnaire. QUOTE questionnaire measures communication/accessibility, organizational skills and professional skills. The response rate was (77.1%) and data was analyzed by using SPSS version 16.0.


All aspects measured using QUOTE questionnaire were found to b ...