Journal of the Academy of Marketing Science

, Volume 23, Issue 4, pp 272–277

Reflections on relationship marketing in consumer markets

  • Richard P. Bagozzi
Special Issue On Relationship Marketing

DOI: 10.1177/009207039502300406

Cite this article as:
Bagozzi, R.P. JAMS (1995) 23: 272. doi:10.1177/009207039502300406

Conclusion

The article by S&P is a landmark in the evolution of relationship marketing concepts. Much of what has been done in the past has addressed narrow aspects of relationship marketing or else has taken for granted the meaning of marketing relationships. S&P set the agenda for future work and give us many provocative ideas for pursuing relationship marketing topics. Their synthesis and integration of ideas from disparate literatures and their proposal for the underlying motivation for entering marketing relationships do much to delineate the direction researchers should take in the future. Before we go too far down any one path, however, we should redouble our efforts to specify exactly what is a marketing relationship. Then we would have the foundation to follow the path so eloquently forged by Jagdish Sheth and Atul Parvatiyar.

Copyright information

© Academy of Marketing Science 1995

Authors and Affiliations

  • Richard P. Bagozzi
    • 1
  1. 1.the School of Business AdministrationUniversity of MichiganUSA