Journal of General Internal Medicine

, Volume 19, Issue 5, pp 562–565

Are continuity clinic patients less satisfied when the resident is postcall?

  • Andrew R. Hoellein
  • Christopher A. Feddock
  • Charles H. GriffithIII
  • John F. Wilson
  • Donald R. Barnett
  • Pat F. BassIII
  • T. Shawn Caudill
Brief Reports

DOI: 10.1111/j.1525-1497.2004.30165.x

Cite this article as:
Hoellein, A.R., Feddock, C.A., Griffith, C.H. et al. J GEN INTERN MED (2004) 19: 562. doi:10.1111/j.1525-1497.2004.30165.x

Abstract

Due to recent public debate and newly imposed resident work hour restrictions, we decided to investigate the relationship of resident call status to their ambulatory patients’ satisfaction. Resident continuity clinic patients were asked to rate their level of satisfaction on a 10-point Likert-type scale. Using multiple regression approaches, these data were then assessed as a function of resident call status. We found that in 646 patient encounters, patient satisfaction scores were significantly less when the resident was postcall, 8.99±1.8, than when not postcall, 9.31±1.3. We herein discuss etiologies and implications of these findings for both patient care and medical education.

Key words

patient satisfaction internship and residency outpatient clinic work 

Copyright information

© Society of General Internal Medicine 2004

Authors and Affiliations

  • Andrew R. Hoellein
    • 1
  • Christopher A. Feddock
    • 1
  • Charles H. GriffithIII
    • 1
  • John F. Wilson
    • 2
    • 3
  • Donald R. Barnett
    • 4
  • Pat F. BassIII
    • 5
  • T. Shawn Caudill
    • 1
  1. 1.the Department of Internal MedicineUniversity of Kentucky College of MedicineLexington
  2. 2.Division of General Internal MedicineUniversity of Kentucky College of MedicineLexington
  3. 3.Department of Behavioral SciencesUniversity of Kentucky College of MedicineLexington
  4. 4.Department of Internal MedicineVA Eastern Kansas Healthcare SystemTopeka
  5. 5.the Department of Internal MedicineLouisiana State University Health Science Center-ShreveportShreveport

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