Combining MCDA and conflict analysis: an exploratory application of an integrated approach Authors
First Online: 13 July 2005 Received: 01 July 2004 Accepted: 01 May 2005 DOI:
Cite this article as: Losa, F. & Belton, V. J Oper Res Soc (2006) 57: 510. doi:10.1057/palgrave.jors.2602034 Abstract
The majority of personal and organizational problems are multiparty and multi-criteria in nature; that is, they involve conflicts among people and conflicts among goals. The ability to support, in a OR/MS sense, the resolution of such complex problems calls for the exploitation of the complementary features of multiple established methods.
In this exploratory paper, the authors focus on an integrated use of Drama Theory and MCDA. The aim is to develop an integrated framework for multi-actor, multicriteria decision aid that extends each of the existing methodologies and exploits their potential for synergy with a view to providing more effective decision support, on a uni-lateral or multi-lateral basis, to parties embroiled in such circumstances. The descriptive analysis of a live issue documents the approach and demonstrates the potential for such a framework and the benefits that could arise.
Keywords group decision multi-criteria decision analysis conflict analysis drama theory References
Ackermann F, Eden C and Williams TW (1997). Modelling for litigation: mixing quantitative and qualitative approaches. Interfaces 27: 48–65.
Ackermann F and Belton V (1999). Mixing methods: balancing equivocality with precision. Research paper 1999/4, Department of Management Science, University of Strathclyde, Glasgow.
Bana e Costa CA, Stewart TJ and Vansnick J-C (1997). Multicriteria decision analysis: some thoughts based on the tutorial and discussion sessions of the ESIGMA meetings. Eur J Opl Res 99: 28–37.
Belton V, Ackermann F and Shepherd I (1997). Integrated support from problem structuring evaluation using COPE and V.I.S.A. J MultiCriteria Decision Anal 6: 115–130.
Belton V and Pictet J (1997). A framework for group decision using a MCDA model: sharing, aggregating, or comparing individual information? J Decision Systems, Special Issue on Group Decision and Negotiation 6: 283–330.
Belton V and Stewart TJ (2002). Multiple Criteria Decision Analysis: An Integrated Approach. Kluwer Academic Publishers: MA.
Bennett P and Cropper SA (1987). Maps, games and things in-between: modelling accounts of conflict. Eur J Opl Res 32: 33–46.
Bennett P (1985). On linking approaches to decision-aiding: issues and prospects. J Opl Res Soc 36: 659–670.
Bennett P, Cropper S and Huxham C (1989). Modelling interactive decisions: the hypergame focus. In: Rosenhead J (ed). Rational Analysis for a Problematic World: Problem Structuring Methods for Complexity, Uncertainty and Conflict. Wiley: Chichester, pp 283–340.
Bennett P and Howard N (1996). Rationality, emotion and preference change: drama-theoretic models of choice. Eur J Opl Res 92: 603–614.
Bennett P (1998). Confrontation analysis as a diagnostic tool. Eur J Opl Res 109: 465–482.
Bouyssou D, Perny P, Pirlot M, Tsoukias A, Vincke P (1993). A manifesto for the new MCDA era. J Multi-Criteria Decision Ana 2: 125–127.
Bryant J (1997). The plot thickens: understanding interaction through the metaphor of drama. Omega, Int J Mngt Sci 25: 255–266.
Bryant J (2003). The Six Dilemmas of Collaboration. Inter-organisational Relationships as Drama. Wiley: Chichester.
Howard N (1989). The manager as politician and general: the metagame approach to analysing cooperation and conflict. In: Rosenhead J and Mingers J (eds). Rational Analysis for a Problematic World Revisited: Problem Structuring Methods for Complexity, Uncertainty and Conflict. Wiley: Chichester, pp 239–282.
Howard N (1990). ‘Soft’ game theory. Inform Decis Technol 16: 215–227.
Howard N (1994). Drama theory and its relation to game theory. Part 1: dramatic resolution
rational solution. Gr Decis Negotiat 3: 187–206.
Howard N (1998). N-person ‘soft’ games. J Opl Res Soc 49: 144–150.
Howard N (1999). Confrontation Analysis: How to Win Operations Other than War. CCRP Publication Series.
Kersten G (1997). Support for group decisions and negotiations. An Overview. In: Climaco J (ed). Multicriteria Analysis. Springer Verlag: Heidelberg, pp 332–346.
Lehaney B and Paul RJ (1996). The use of soft systems methodology in the development of a simulation model of out-patient services at Watford General Hospital. J Opl Res Soc 47: 864–870.
Matthews LR and Bennett P (1986). The art of course planning: soft OR in action. J Opl Res Soc 37: 579–590.
Mingers J and Gill T (1997). Multi Methodology: The Theory and Practice of Combining Management Science Methodologies. Wiley: Chichester.
Mingers J (2001). Multimethodology—mixing and matching methods. In: Rosenhead J and Mingers J (eds). Rational Analysis for a Problematic World Revisited: Problem Structuring Methods for Complexity, Uncertainty and Conflict. Wiley: Chichester, pp. 239–309.
Munro I and Mingers J (2002). The use of multimethodology in practice—results of a survey of practitioners. J Opl Res Soc 53: 369–378.
Ormerod R (1995). Putting soft OR methods to work: information systems strategy development at Sainsbury's. J Opl Res Soc 46: 277–293.
Ormerod R (1997). The design of organisational intervention: choosing the approach. Omega, Int J Mngt Sci 26: 75–98.
Ormerod R (2001). Mixing methods in practice. In: Rosenhead J and Mingers J (eds). Rational Analysis for a Problematic World Revisited: Problem Structuring Methods for Complexity, Uncertainty and Conflict. Wiley: Chichester, pp 311–325.
Phillips L (1990). Decision analysis for group decision support. In: Eden C and Radford J (eds). Tackling Strategic Problems. The Role of Group Decision Support. Sage: London, pp 142–150.
Pidd M (ed) (2004). Systems Modelling: Theory and Practice. Wiley: Chichester.
Radford K.J (1981). Modern Managerial Decision-Making. Reston Publishing: Reston Virginia.
© Palgrave Macmillan Ltd 2006