European Journal of Information Systems

, Volume 16, Issue 6, pp 695–711

An epidemic of pain in an Australian radiology practice

Special Section Article

DOI: 10.1057/palgrave.ejis.3000715

Cite this article as:
Van Akkeren, J. & Rowlands, B. Eur J Inf Syst (2007) 16: 695. doi:10.1057/palgrave.ejis.3000715


This paper presents findings from a study of an organisationally mandated assimilation process of an enterprise-wide information system in a radiology practice in Australia. A number of interviews with radiologists, radiographers and administrative staff are used to explore the impact of institutional structures on the assimilation process. The case study develops an argument that culture within and outside the Australian Radiology Practice (ARP), social structures within the ARP and organisational-level management mandates have impacted on the assimilation process. The study develops a theoretical framework that integrates elements of social actor theory (Lamb & Kling, 2003) to provide a more fine-grained analysis concentrating on the relationships among the radiology practitioners, the technology (an enterprise-wide Health Information System), and a larger social milieu surrounding its use. This study offers several theoretical and practical implications for technology assimilation in the health and radiology industry regarding the important roles social interactions, individual self-perceptions, organisational mandates and policies can play in assimilating new ICTs.


ICT authority assimilation health informatics practice social actor model 

Copyright information

© Palgrave Macmillan Ltd 2007

Authors and Affiliations

  1. 1.University of the Sunshine CoastQueenslandAustralia
  2. 2.Griffith UniversityBrisbaneAustralia

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