European Journal of Information Systems

, Volume 10, Issue 2, pp 113–121

‘Memories are made of this’: explicating organisational knowledge and memory

  • D Randall
  • J Hughes
  • J O'Brien
  • M Rouncefield
  • P Tolmie
Original Paper

DOI: 10.1057/palgrave.ejis.3000396

Cite this article as:
Randall, D., Hughes, J., O'Brien, J. et al. Eur J Inf Syst (2001) 10: 113. doi:10.1057/palgrave.ejis.3000396

Abstract

It is a commonplace that in the ‘Information Age’, knowledge is the most important factor in the long-term success of an organisation. Such an emphasis is increasingly important as businesses confront a series of intransigent organisational problems connected with the retention and provision of organisational histories, knowledge and skills. ‘Organisational memory’ and its sister concept, ‘knowledge management’, are common glosses for the analysis and treatment of these problems. We analyse some of the conceptual and empirical issues that must precede attempts to provide support for ‘memory’ and ‘knowledge’ in the wider organisational context.

Copyright information

© Operational Research Society 2001

Authors and Affiliations

  • D Randall
    • 1
  • J Hughes
    • 2
  • J O'Brien
    • 3
  • M Rouncefield
    • 4
  • P Tolmie
    • 5
  1. 1.Department of SociologyManchester Metropolitan UniversityManchesterUK
  2. 2.Sociology DepartmentLancaster UniversityLancasterUK
  3. 3.Xerox Research Centre Europe, Cambridge LaboratoryCambridgeUK
  4. 4.Computing DepartmentLancaster UniversityLancasterUK
  5. 5.Xerox Research Centre Europe, Cambridge LaboratoryCambridgeUK

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