OR Insight

, Volume 25, Issue 1, pp 5–22

Beyond problem solving: Realising organisational intelligence in dynamic contexts

  • Yasmin Merali
Original Article

DOI: 10.1057/ori.2011.11

Cite this article as:
Merali, Y. OR Insight (2012) 25: 5. doi:10.1057/ori.2011.11


This article provides an overview of the knowledge management challenges for practitioners and examines the extent to which existing information systems and operational research modelling approaches cater for the practice of knowledge management. It concludes that the current focus of modelling approaches on problem solving needs to be extended in order to deal with the human and social aspects of practice. It provides an example of how this can be done by using Checkland's soft systems methodology in conjunction with Merali's Cognitive Congruence Framework.


knowledge management practice SSM cognitive congruence OR modelling 

Copyright information

© Operational Research Society 2011

Authors and Affiliations

  • Yasmin Merali
    • 1
  1. 1.Warwick Business School, The University of WarwickCoventryUK

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