Special Issue Paper

Journal of the Operational Research Society

, Volume 60, Supplement 1, pp S83-S92

First online:

Reflections on queue modelling from the last 50 years

Rent the article at a discount

Rent now

* Final gross prices may vary according to local VAT.

Get Access

Abstract

Queueing theory continues to be one of the most researched areas of operational research, and has generated numerous review papers over the years. The phrase ‘queue modelling’ is used in the title to indicate a more practical emphasis. This paper uses work taken predominantly from the last 50 years of pages of the Operational Research Quarterly and the Journal of the Operational Research Society to offer a commentary on attempts of operational researchers to tackle real queueing problems, and on research foci past and future. A new discipline of ‘queue modelling’ is proposed, drawing upon the combined strengths of analytic and simulation approaches with the responsibility to derive meaningful insights for managers.

Keywords

queueing theory queueing models simulation