Agarwal R and Prasad J (1998) A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research 9(2), 204–215.CrossRef
Ajzen I and Fishbein M (1974) Factors influencing intentions and the intention-behavior relation. Human Relations 27(1), 1–15.CrossRef
Ba S and Pavlou PA (2002) Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Quarterly 26(3), 243.CrossRef
Balabanis G and Reynolds NL (2001) Consumer attitudes towards multichannel retailers' web sites: the role of involvement, brand attitude, Internet knowledge and visit duration. Journal of Business Strategies 18(2), 105–131.
Balabanis GM, Reynolds N and Simintiras A (2006) Bases on e-store loyalty: perceived switching barriers and satisfaction. Journal of Business Research 59, 214–224.CrossRef
Ball D, Coelho PS and Machas A (2006) The role of communication and trust in explaining customer loyalty: an extension to the ESCI model. European Journal of Marketing 38(9/10), 1272–1293.CrossRef
Bart Y., Shanker V., Sultan F and Urban GL (2005) Are the drivers and role of online trust the same for all web sites and consumers? A large scale exploratory empirical study. Journal of Marketing 69, 133–152.CrossRef
Belanger F, Hiller JS and Smith WJ (2002) Trustworthiness in electronic commerce: the role of privacy, security, and site attributes. Journal of Strategic Information Systems 11, 245–270.CrossRef
Benson J and Hocevar D (1985) The impact of item phrasing on the validity of attitude scales for elementary school children. Journal of Educational Measurement 22, 231–240.
Bentler P (1990) Comparative fit indices in structural models. Psychological Bulletin 107, 238–246.CrossRef
Bhattacherjee A (2001) An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems 32, 201–214.CrossRef
Bloemer J, de Ruyther K and Wetzels M (1999) Linking perceived service quality and service loyalty: a multi-dimensional perspective. European Journal of Marketing 33(11/12), 1082–1106.CrossRef
Bradach JL and Eccles RG (1989) Markets versus hierarchies: from ideal types to plural forms. Annual Review of Sociology 15, 97–118.CrossRef
Browne M and Cudeck R (1993) Alternative ways of assessing model fit. In Testing Structural Equation Models (BOLLEN KA and LONG JS, Eds), pp 136–162, Sage Publications, Newbury Park, CA.
Buckley PJ and Casson M (1988) A theory of cooperation in international business. In Cooperative Strategies in International Business (CONTRACTOR F and LORANGE P, Eds), pp 31–54, Lexington Books, Lexington, MA.
Butler JK (1991) Toward understanding and measuring conditions of trust: evolution of a conditions of trust inventory. Journal of Management 17(3), 643–663.CrossRef
Carmines EG and Zeller RA (1979) Reliability and Validity Assessment. Sage Publications, Beverly Hills, CA.CrossRef
Chakraborty G, Lala V and Warren D (2002) An empirical investigation of antecedents of B2B websites’ effectiveness. Journal of Interactive Marketing 16(4), 51–72.CrossRef
Cheung GW and Rensvold RB (2002) Evaluating goodness-of-fit indexes for testing measurement invariance. Structural Equation Modeling 9(2), 233–255.CrossRef
Chung J and Tan FB (2004) Antecedents of perceived playfulness: an exploratory study on user acceptance of general information-searching websites. Information and Management 41(7), 869–881.CrossRef
Crosby LA and Stevens N (1987) Effects of relationship marketing on relationship satisfaction, retention and prices in the life insurance industry. Journal of Marketing Research 24, 404–411.CrossRef
de Vaus DA (1995) Surveys in Social Research 4th edn, Allen & Unwin, St. Leonards, NSW, Australia.
DeLone WH and McLean ER (1992) Information systems success: the quest for the dependent variable. Information Systems Research 3(1), 60–95.CrossRef
Doney PM and Cannon JP (1997) An examination of the nature of trust in buyer-seller relationships. Journal of Marketing 61, 35–51.CrossRef
Doney PM, Cannon JP and Mullen MR (1998) Understanding the influence of national culture on the development of trust. Academy of Management Review 23(3), 601–620.
Einwiller S (2003) When reputation engenders trust: an empirical investigation in business to consumer electronic commerce. Electronic Markets 13(3), 196–209.CrossRef
Flavian C, Guinaliu M and Gurrea R (2006) The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information and Management 43(1), 1–14.CrossRef
Fornell C and Larcker DF (1981) Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18(1), 39–50.CrossRef
Garbarino E and Johnson MS (1999) The different roles of satisfaction, trust and commitment in customer relationships. Journal of Marketing 63(2), 70–87.CrossRef
Gefen D (2002a) Customer loyalty in e-commerce. Journal of the Association for Information Systems 3(2), 27–51.
Gefen D (2002b) E-commerce: the role of familiarity and trust. Omega 28(6), 725–737.CrossRef
Gefen D and Heart T (2006) On the need to include national culture as a central issue in e-commerce trust beliefs. Journal of Global Information Management 14(4), 1–30.CrossRef
Gefen D, Karahanna E and Straub DW (2003a) Inexperience and experience with online stores: the importance of TAM and trust. IEEE Transactions on Engineering Management 50(3), 307–321.CrossRef
Gefen D, Karahanna E and Straub DW (2003b) Trust and TAM in online shopping: an integrated model. MIS Quarterly 27(1), 51–90.
Granovetter M (1985) Economic action and social structure: the problem of embeddedness. American Journal of Sociology 91, 481–510.CrossRef
Gundlach GT and Murphy PE (1993) Ethical and legal foundations of relational marketing exchanges. Journal of Marketing 57, 35–46.CrossRef
Gupta S and Kim H-W (2007) The moderating effect of transaction experience on the decision calculus in on-line repurchase. International Journal of Electronic Commerce 12(1), 127–158.CrossRef
Hanisch KA, Hulin CL and Roznowski M (1998) The importance of individuals’ repertoires of behaviors: the scientific appropriateness of studying multiple behaviors and general attitudes. Journal of Organizational Behavior 19(5), 463–480.CrossRef
Harris LC and Goode MMH (2004) The four levels of loyalty and the pivotal role of trust: a study of online service dynamics. Journal of Retailing 80, 139–158.CrossRef
Jagpal HS (1982) Multicollinearity in structural equation models with unobservable variables. Journal of Marketing Research 19(4), 431–439.CrossRef
Jahng J, Jain H and Ramamurthy K (2007) Effects of interaction richness on consumer attitudes and behavioral intentions in e-commerce: some experimental results. European Journal of Information Systems 16, 254–269.CrossRef
Jamal A and Naser K (2002) Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking. International Journal of Bank Marketing 20(4), 146–160.CrossRef
James LR, Mulaik SA and Brett JM (2006) A tale of two methods. Organizational Research Methods 9(2), 233–244.CrossRef
Jarvenpaa SL and Tractinsky N (1999) Consumer trust in an Internet store: a cross-cultural validation. Journal of Computer-Mediated Communication 5(2).
Jarvenpaa SL, Tractinsky N and Vitale M (2000) Consumer trust in an internet store. Information Technology and Management 1(1/2), 45–71.CrossRef
Johnson C and Hult P (2008) Web buyers and their expectations grow up – experienced web buyers are becoming the new mainstream. Forrest Research [WWW document] http://www.forrester.com/Research/PDF/0,5110,45462,00.pdf
(accessed April 2008).
Jones GR and George J (1998) The experience and evolution of trust: implications for cooperation and teamwork. Academy of Management Review 23(3), 531–546.
Kerlinger FN (1973) Foundations of Behavioral Research 2nd edn, Holt, Rinehart and Winston: New York.
Khalifa M and Liu V (2007) Online consumer retention: contingent effects of online shopping habit and online shopping experience. European Journal of Information Systems 16(6), 780–792.CrossRef
Kim MS and Hunter JE (1993) Relationships among attitudes, behavioral intentions and behavior. Communication Research 20(3), 331–364.CrossRef
Koo DM (2006) The fundamental reasons of e-consumers’ loyalty to an online store. Electronic Commerce Research and Applications 52 (Summer), 117–130.CrossRef
Koufaris M (2002) Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research 13(2), 205–223.CrossRef
Koufaris M and Hampton-Sosa W (2004) The development of initial trust in an online company by new customers. Information and Management 41(3), 377–397.CrossRef
Kramer RM (1999) Trust and distrust in organizations: emerging perspectives, enduring questions. Annual Review of Psychology 50, 569–598.CrossRef
Kumar N, Scheer LK and Steenkamp JBM (1995) The effects of perceived interdependence on dealer attitudes. Journal of Marketing Research 17, 348–356.CrossRef
Law KS, Wong CS and Mobley WH (1998) Toward a taxonomy of multidimensional constructs. Academy of Management Review 23(4), 741–755.
Lewicki RJ and Bunker BB (1996) Developing and maintaining trust in work relationships. In Trust in Organisations: Frontiers of Theory and Research (KRAMER
R and TYLER
TR, Eds), pp 114–139, Sage, Thousand Oaks, CA.CrossRef
Liu C and Arnett K (2000) Exploring the factors associated with website success in the context of electronic commerce. Information & Management 38(1), 23–33.CrossRef
Liu C, Marchewka J, Lu J and Yu C (2005) Beyond concern – a privacy-trust-behavioral intention model of electronic commerce. Information and Management 42(2), 289–304.CrossRef
MacKinnon DP, Lockwood CM and Williams J (2004) Confidence limits for the indirect effect: distribution of the product and resampling methods. Multivariate Behavioral Research 39(1), 99–128.CrossRef
Marsh HW (1996) Positive and negative global self-esteem: a substantively meaningful distinction or artifactors? Journal of Personality and Social Psychology 70(4), 810–819.CrossRef
Mayer RC, Davis JH and Schoorman FD (1995) An integrative model of organizational trust. Academy of Management Review 20(3), 709–734.
McKnight DH, Choudhury V and Kacmar C (2002) The impact of initial consumer trust on intentions to transact with a web site: a trust building model. Journal of Strategic Information Systems 11(3/4), 297–323.CrossRef
McKnight DH, Cummings LL and Chervany NL (1998) Initial trust formation in new organizational relationships. Academy of Management Review 23(3), 473–490.
Moore G and Benbasat I (1991) Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research 2(3), 192–222.CrossRef
Oliver RL (1999) Whence customer loyalty? Journal of Marketing 63, 33–44.CrossRef
Oliver RL and Swan JE (1989) Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach. Journal of Marketing 53, 21–35.CrossRef
Otim S and Grover V (2006) An empirical study on web-based services and customer loyalty. European Journal of Information Systems 15, 527–541.CrossRef
Parthasarathy M and Bhattacherjee A (1998) Understanding post-adoption behaviour in the context of online services. Information Systems Research 9(4), 362–379.CrossRef
Pavlou PA and Chellappa RK (2001) The role of perceived privacy and perceived security in the development of trust in electronic commerce transactions. In Working Paper [WWW document] http://www-scf.usc.edu/~tis/eBizLab/Papers/secpriv-isr.pdf.
Pavlou PA and Gefen D (2004) Building effective online marketplaces with institution-based trust. Information Systems Research 15(1), 37.
Pavlou PA and Fygenson M (2006) Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior. MIS Quarterly 30(1), 115–143.
Podsakoff P, MacKenzie S, Lee J and Podsakoff N (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88(5), 879–903.CrossRef
Pratim D. and Chatterjee S (2008) The economics and psychology of consumer trust in intermediaries in electronic markets: the EM-Trust Framework. European Journal of Information Systems 17(1), 12–28.CrossRef
Qureshi I and Compeau D (2009) Assessing between-group differences in information systems research: a comparison of covariance – and component-based SEM. MIS Quarterly 33(1), 197–214.
Reichheld FF and Schefter P (2000) E-loyalty: your secret weapon on the web. Harvard Business Review 78(4), 105–113.
Ribbink D, van Riel ACR, Liljander V and Streukens S (2004) Comfort your online customer: quality, trust and loyalty on the internet. Managing Service Quality 14(6), 446–456.CrossRef
Schumacker RE and Lomax RG (2004) A Beginner's Guide to Structural Equation Modeling. Lawrence Earlbaum Associated, Mahwah, NJ.
Shankar V, Smith AK and Rangaswamym A (2003) Customer satisfaction and loyalty in online and offline environments. International Journal of Research in Marketing 20, 153–175.CrossRef
Shrout PE and Bolger N (2002) Mediation in experimental and non-experimental studies: new procedures and recommendations. Psychological Methods 7, 422–445.CrossRef
Spencer B (1999) An Examination of the Relationship Between Corporate Image and Sponsorship. Unpublished Master of Business Thesis, Department of Marketing, University of Otago.
Srinivasana SS, Andersona R and Ponnavolub K (2002) Customer loyalty in e-commerce: an exploration of its antecedents and consequences. Journal of Retailing 78, 41–50.CrossRef
Stone EF (1978) Research Methods in Organizational Behavior. Good Year, Santa Monica.
Straub DW (1989) Validating instruments in MIS research. MIS Quarterly 13(2), 147–169.CrossRef
Suh B and Han I (2003) The impact of customer trust and perception of security control on the acceptance of electronic commerce. International Journal of Electronic Commerce 7(3), 135–161.
Thomas B and Housden M (2002) Direct Marketing in Practice. Oxford, Boston.
Torkzadeh G and Dhillon G (2002) Measuring factors that influence the success of internet commerce. Information Systems Research 13(2), 187–204.CrossRef
Trocchia PJ and Janda S (2003) How do consumers evaluate Internet retail service quality? The Journal of Services Marketing 17(2/3), 243–253.CrossRef
Tsai H-T and Huang H-C (2007) Determinants of e-repurchase intentions: an integrative model of quadruple retention drivers. Information and Management 44, 231–239.CrossRef
Tsai HT, Huang HC, Jaw YL and Chen WK (2006) Why on-line customers remain with a particular e-retailer: an integrative model and empirical evidence. Psychology & Marketing 23(5), 447–464.CrossRef
van der Heijden H and Verhagen T (2004) Online store image: conceptual foundations and empirical measurement. Information and Management 41(5), 609–617.CrossRef
van der Heijden H, Verhagen T and Creemers M (2003) Understanding online purchase intentions: contributions from technology and trust perspectives. European Journal of Information Systems 12(1), 41–48.CrossRef
Van Slyke C, Comunale C and Belanger F (2002) Gender differences in perceptions of web-based shopping. Communications of the ACM 45(8), 82–86.CrossRef
Wirtz BW and Lihotzky N (2003) Customer retention management in the B2C electronic business. Long Range Planning 36, 517–532.CrossRef
Wright BD and Masters GN (1982) Rating Scale Analysis. Mesa Press, Chicago.
Yoon SJ (2002) The antecedents and consequences of trust in online-purchase decisions. Journal of Interactive Marketing 16(2), 47–63.CrossRef
Zeithaml VA, Parasuraman A and Malhotra A (2002) Service quality delivery through web sites: a critical review of extant knowledge. Journal of Academy of Marketing Science 30(4), 362–375.CrossRef