Critical Ingredients of Consumer Run Services: Results of a National Survey
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Fidelity criteria are increasingly used in program monitoring and evaluation, but are difficult to derive for emerging models (i.e., those not based on theory or a research demonstration project). We describe steps used to develop and operationalize fidelity criteria for consumer-run (CR) mental health services: articulating and operationalizing criteria based on published literature, then revising and validating the criteria through expert judgments using a modified Delphi method. Respondents rated highest those structural and process components emphasizing the value of consumerism: consumer control, consumer choices and opportunities for decision-making, voluntary participation (and the absence of coercion), and respect for members by staff.
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About this Article
- Critical Ingredients of Consumer Run Services: Results of a National Survey
Community Mental Health Journal
Volume 40, Issue 1 , pp 47-63
- Cover Date
- Print ISSN
- Online ISSN
- Kluwer Academic Publishers-Plenum Publishers
- Additional Links
- consumer participation
- psychosocial rehabilitation
- community mental health center
- mental health services
- program evaluation
- self-help groups
- United States
- Author Affiliations
- 1. University of Michigan School of Social Work, 1080 South University Avenue, Ann Arbor, MI, 48109-1106
- 2. University of Michigan School of Social Work, Ann Arbor
- 3. Justice in Mental Health Organization, Lansing, MI