Computer Supported Cooperative Work (CSCW)

, Volume 11, Issue 1, pp 205–242

NetWORKers and their Activity in Intensional Networks

Authors

  • Bonnie A. Nardi
    • Agilent Technologies
  • Steve Whittaker
    • AT&T Labs-Research
  • Heinrich Schwarz
    • Program in ScienceTechology and Society MIT
Article

DOI: 10.1023/A:1015241914483

Cite this article as:
Nardi, B.A., Whittaker, S. & Schwarz, H. Computer Supported Cooperative Work (CSCW) (2002) 11: 205. doi:10.1023/A:1015241914483

Abstract

Through ethnographic research, we document therise of personal social networks in theworkplace, which we call intensionalnetworks. Paradoxically, we find that the mostfundamental unit of analysis forcomputer-supported cooperative work isnot at the group level for many tasks andsettings, but at the individual level aspersonal social networks come to be more andmore important. Collective subjects areincreasingly put together through theassemblage of people found through personalnetworks rather than being constituted as teamscreated through organizational planning andstructuring. Teams are still important butthey are not the centerpiece of labormanagement they once were, nor are they thechief resource for individual workers. We drawattention to the importance of networks as mostCSCW system designs assume a team. We urge thatdesigners take account of networks and theproblems they present to workers.

activity theorycollaborative workcommunities of practicesocial networks

Copyright information

© Kluwer Academic Publishers 2002