Patient Satisfaction in Turkey: Differences between Public and Private Hospitals
Rent the article at a discountRent now
* Final gross prices may vary according to local VAT.Get Access
This article reports the results of a patient-satisfaction survey administered by interview to 2045 adults discharged from several major public and private hospitals in Turkey. The direct measurement of patient-satisfaction is a new phenomenon for this country. An instrument was designed similar to those available in the United States and administered during exit interviews. Two primary areas of analyses were determined in comparing services provided by these public and private hospitals: demographic factors with regard to accessibility and consumer perceptions of the quality of service provided. Relationships and percentages within and among the five public and two private hospitals are reported. Several statistically significant differences were found between the hospitals, with the private hospitals achieving the greatest satisfaction on most of the quality of services issues examined. Future recommendations outline the need to take into account the public's perception of these hospitals and enhancing customer satisfaction as a means of increasing service utilization.
- Carmel, S (1985) Satisfaction with hospitalization: A comparative analysis of three types of services. Social Science and Medicine 11: pp. 1243-1249
- Ware, JE, Snyder, MK, Wright, WR, Davies, AR (1984) Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning 6: pp. 247-263
- Ownes, DJ, Batchelor, C (1996) Patient satisfaction and the elderly. Social Science & Medicine 42: pp. 1483-1491
- Fitzpatric R. Surveys of patient satisfaction: Important general considerations. BMJ1991; 887–889.
- Joos, SK, Hickam, DH, Border, LM (1993) Patients' desires and satisfaction in general medicine clinics. Public Health Reports 108: pp. 751-759
- Tatar, M, Tatar, F (1997) Primary health care in Turkey: A passing fashion?. Health Policy and Planning 12: pp. 224-233
- Bernd, DL (1992) Patient-focused care pays hospital-wide dividends. Health Strategic Management 10: pp. 9-12
- Dansky, HK, Miles, J (1997) Patient satisfaction with ambulatory health care services: Waiting time and filling time. Hospital and Health Services Administration 42: pp. 165-177
- Epstein, KR, Laine, C, Farber, NJ, Nelson, EC, Davidoff, F (1996) Patients perceptions of office medical practice: Judging quality through the patients' eyes. American Journal of Medical Quality 11: pp. 73-80
- Lin, B, Kelly, E (1995) Methodological issues in patient satisfaction surveys. Quality Assurance 8: pp. 32-37
- Mowen JC, Licata JW and McPhail, J. Waiting in the emergency room: How to improve patient satisfaction. Journal of Health Care Marketing1993; 26–33.
- Nelson, CW, Niederberger, J (1990) Patient satisfaction surveys: An opportunity for total quality improvement. Hospital and Health Services Administration 35: pp. 409-27
- Peyrot M, Cooper, PD, and Schnap, FD. Consumer satisfaction and perceived quality of outpatient health services. Journal of Health Care Marketing1993; 24–33.
- Chetwynd, JS (1988) Satisfactions and dissatisfactions with public and private hospitals. The New Zealand Medical Journal 853: pp. 563-569
- Hall, JA, Dorman, MC (1990) Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis. Social Science & Medicine 30: pp. 811-818
- Mummalaneni, V, Gopalakrishna, P (1995) Mediators versus moderators of patient satisfaction: The role of sociodemographic characteristics might be less significant than previously thought. Journal of Health Care Marketing 15: pp. 16-21
- Patient Satisfaction in Turkey: Differences between Public and Private Hospitals
Journal of Community Health
Volume 24, Issue 1 , pp 73-91
- Cover Date
- Print ISSN
- Online ISSN
- Kluwer Academic Publishers-Plenum Publishers
- Additional Links