Computer Supported Cooperative Work (CSCW)

, Volume 9, Issue 2, pp 239-264

First online:

The Organisation in Ethnography –A Discussion of Ethnographic Fieldwork Programs in CSCW

  • R. H. R. HarperAffiliated withDigital World Research Centre, University of Surrey, Guildford

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Ethnography is now one of the key approaches usedwithin the CSCW community to specify the role ofcomputer based systems in work practice. Yet whatethnography involves as a program of inquiries is onlydiscussed in a piecemeal way in the literature. Thispaper attempts to make up for that absence bydescribing one fieldwork program (or programme)developed over a number of projects in whichethnography has been allied with computer systems andwork practice design. The discussions will be ofinterest to both expert practitioners of ethnographyand novices.

computer systems design CSCW ethnography methods organisations the International Monetary Fund work practice