, Volume 4, Issue 3, pp 263-286

E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies

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Abstract

This paper looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B e-commerce ventures. The factors were identified through a literature review and a pilot study carried out in two organizations. The results of the pilot study and literature review reveal five factors that contribute to the success of B2B e-commerce. These factors were later assessed for importance using a survey. The outcome of our analysis reveals that workers' skills, client interface, and technical infrastructure are the most important factors to the success of a B2B e-commerce relationship.