Software Quality Journal

, Volume 11, Issue 4, pp 325–338

Usability Meanings and Interpretations in ISO Standards


  • Alain Abran
    • École de Technologie
  • Adel Khelifi
    • École de Technologie
  • Witold Suryn
    • École de Technologie
  • Ahmed Seffah
    • Human-Centered Software Engineering GroupConcordia University

DOI: 10.1023/A:1025869312943

Cite this article as:
Abran, A., Khelifi, A., Suryn, W. et al. Software Quality Journal (2003) 11: 325. doi:10.1023/A:1025869312943


The usability of a software product has recently become a key software quality factor. The International Organization for Standardization (ISO) has developed a variety of models to specify and measure software usability but these individual models do not support all usability aspects. Furthermore, they are not yet well integrated into current software engineering practices and lack tool support. The aim of this research is to survey the actual representation (meanings and interpretations) of usability in ISO standards, indicate some of existing limitations and address them by proposing an enhanced, normative model for the evaluation of software usability.

software usabilitysoftware measuresusabilityISO 9126ISO 9241software qualityusability models

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© Kluwer Academic Publishers 2003