Ackoff, Russell L. (1967), “Management Misinformation Systems, ” Management Science
, 14(4), B147-B156.Google Scholar
Alba, Joseph, John Lynch, Barton Weitz, Chris Janiszewski, Richard Lutz, Alan Sawyer, and Stacy Wood (1997), “Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces, ” Journal of Marketing
, 61 (July), 38–53.Google Scholar
Ariely, Dan (1998), “Controlling the Information Flow: On the Role of Interactivity in Consumers' Decision Making and Preferences, ” working paper at the Sloan School of Management, MIT.
Avery, Christopher and Richard Zeckhauser (1997), “Recommender Systems for Evaluating Computer Messages, ” Communications of the Association for Computing Machinery
, 40(3), 88–90.Google Scholar
Bakos, J. Yannis (1997), “Reducing Buyer Search Costs: Implications for Electronic Marketplaces, ” Management Science
, 43(12), 1676–1692.Google Scholar
Balzer, William K., Michael E. Doherty, and Raymond O'Connor, Jr. (1989), “Effects of Cognitive Feedback on Performance, ” Psychological Bulletin
, 106 (November), 410–433.Google Scholar
Bettman, James R., Mary Frances Luce, and John W. Payne (1998), “Constructive Consumer Choice Processes, ” Journal of Consumer Research
, 25 (December), 187–217.Google Scholar
Bettman, James R., Eric J. Johnson, and John W. Payne (1990), “A Componential Analysis of Cognitive Effort in Choice, ” Organizational Behavior and Human Decision Processes
, 45, 111–139.Google Scholar
Chase,William G. and Herbert A. Simon (1973), “Perception in Chess, ” Cognitive Psychology
, 4 (January), 55–81.Google Scholar
Fischhoff, Baruch (1991), “Value Elicitation: Is There Anything in There?” American Psychologist
, 46 (August), 835–847.Google Scholar
Fitzsimmons, Gavan J. (1996), “Out-of-Stocks and Consumer Satisfaction, ” Unpublished doctoral dissertation, Columbia University, New York, NY.Google Scholar
Fitzsimmons, Gavan J., Eric A. Greenleaf, and Donald R. Lehmann (1997), “Consumer Satisfaction with Both Product and Decision: Implications for the Supply Chain, ” UCLA working paper, 110 Westwood Plaza, Los Angeles, CA 90095.Google Scholar
Gershoff, Andrew and Patricia M. West (1998), “Using a Community of Knowledge to Build Intelligent Agents, ” Marketing Letters
, 9 (January), 79–91.Google Scholar
Gilmore, James H. and B. Joseph Pine II (1997), “The Four Faces of Mass Customization, ” Harvard Business Review
(January-February), 91–101.Google Scholar
Green, Paul E. A., M. Krieger, and M. K. Agarwal (1991), “Adaptive Conjoint Analysis: Some Caveats and Suggestions, ” Journal of Marketing Research
, Vol. 28, 215–222.Google Scholar
Greenleaf, Eric A. and Donald R. Lehmann (1995), “Reasons for Substantial Delay in Consumer Decision Making, ” Journal of Consumer Research
, 22(2), 186–199Google Scholar
Hagel, John III and Jeffrey F. Rayport (1997), “The Coming Battle for Customer Information, ” Harvard Business Review
, (January-February), 53–65.Google Scholar
Huffman, Cynthia and Barbara. E. Kahn (1998), “Variety for Sale: Mass Customization or Mass Confusion?” Journal of Retailing
, Winter, Vol. 74, # 2.Google Scholar
Kahn, Barbara E. (1995), “Consumer Variety-Seeking Among Goods and Services: An Integrative Review, ” Journal of Retailing and Consumer Services
, 2:3, 139–48.Google Scholar
Kahn, B. E. and Cynthia Huffman (1998), “Mass Customization, ” The Handbook of Technology Management, Ed: R. C. Dorf, CRC Press, Inc.
Kahneman, Daniel and Snell, Jackie (1990), “Predicting Utility, ” In R.M. Hogarth (ed.) Insights in Decision Making: A Tribute to Hillel J. Einhorn
. Chicago: University of Chicago Press.Google Scholar
Keeney, Ralph L. (1992), Value-Focused Thinking: A Path to Creative Decisionmaking
, Harvard Press, Cambridge MA.Google Scholar
Kleinmuntz, Donald N. and David A. Schkade (1993), “Information Displays in Decision Making. ” Psychological Science
, 4, 221–227.Google Scholar
Little, Roderick J. A and Donald B. Rubin (1987), Statistical Analysis with Missing Data
, Wiley, New York.Google Scholar
Loewenstein, George and David A. Schkade (1999), “Wouldn't It Be Nice? Predicting Tastes and Feelings, ” In D. Kahneman, E. Diener & N. Schwartz (Eds.), Well Being: The Foundations of Hedonic Psychology. Russell Sage Foundation.
Lohse, Jerry and Eric J. Johnson (1999), “The Influence of Rearranging Product Information in a Matrix Display on Consumer Choice, ” The Wharton Forum for Electronic Commerce, working paper at the Wharton School, University of Pennsylvania.
Lynch, John G. and Dan Ariely (1998), “Interactive Home Shopping: Effects of Search Costs for Price and Quality Information on Consumer Price Sensitivity, Satisfaction With Merchandise, and Retention, ” working paper at the Fuqua School of Business.
Maes, Pattie (1995), “Intelligent Software, ” Scientific American
, Vol. 273 (September), 84–86.Google Scholar
Malhotra, Naresk K. (1982), “Information Load and Consumer Decision Making, ” Journal of Consumer Research
, 8 (March), 419–430.Google Scholar
Mandel, Naomi and Eric Johnson (1998), “Constructing Preferences Online: Can Web Pages Change What You Want?” Working Paper, University of Pennsylvania.
McAlister, Leigh and Edgar A. Pessemier (1982), “Variety-Seeking Behavior: An Interdisciplinary review, ” Journal of Consumer Research
, 9 (December), 311–22.Google Scholar
Menon, Satya and Barbara E. Kahn (1998), “Cross-Category Effects of Stimulation on the Shopping Experience: An Application to Internet Shopping, ” The Wharton School, University of Pennsylvania, Department of Marketing, Working Paper.
Payne, John, James R. Bettman, and Eric J. Johnson (1993), The Adaptive Decision Maker
, Cambridge University Press; New York, NY.Google Scholar
Payne, John, James R. Bettman, and David A. Schkade (forthcoming), “Measuring Constructed Preferences: Toward a Building Code, ” Journal of Risk and Uncertainty.
Pazgal, Amit and Nir Vulcan (1998), “Have Your Agent Call Mine: Software Agents, the Internet and Marketing, ” in Donna Hoffman and John Little (Eds.), Collected Working Papers, Marketing Science and the Internet, INFORMS Mini-Conference, MIT Sloan School.
Reeves, Byron and Clifford Nass (1998), The Media Equation: How People Treat Computers, Television, and New Media Like Real People and Places
, Cambridge University Press, New York, NY.Google Scholar
Russo, J. E. (1977), “The Value of Unit Price Information, ” Journal of Marketing Research
, 14, 193–201.Google Scholar
Solomon, Michael R. (1986), “The Missing Link: Surrogate Consumers in the Marketing Chain, ” Journal of Marketing
, 50, 208–218.Google Scholar
Urban, Glen (1998) “Trust Based Marketing on the Web, ” in Donna Hoffman and John Little (Eds.), Collected. Working Paper, Marketing Science and the Internet, INFORMS Mini-Conference, MIT Sloan School.
Urban, Glen L., Fareena Sultan, and William Qualls (1998), “Trust Based Marketing on the Internet, ” M.I.T. Sloan School Working Paper WP 4035–98.
West, Patricia M., Christina L. Brown, and Stephen J. Hoch (1996), “Consumption Vocabulary and Preference Formation, ” Journal of Consumer Research
, 22 (September), 120–135.Google Scholar
Wainer, H. and R. J. Mislevy (1990), “Computerized Adaptive Testing: A Primer, ” Lawrence Erlbaum Associates, Hillsdale, NJ.Google Scholar
Widing, Robert and W. Wayne Talarzyk (1993), “Electronic Information Systems for Consumers: An Evaluation of Computer-Assisted Formats in Multiple Decision Environments, ” Journal of Marketing Research
, 30 (May), 125–141.Google Scholar