The Conflict Between Ethics and Business in Community Pharmacy: What About Patient Counseling?
- David B. ResnikAffiliated withDepartment of Medical Humanities, 2S-17 Brody, School of Medicine, East Carolina University
- , Paul L. RanelliAffiliated withSocial and Behavioral Pharmacy, School of Pharmacy, University of Wyoming
- , Susan P. ResnikAffiliated withDepartment of Medical Humanities, 2S-17 Brody, School of Medicine, East Carolina University
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Patient counseling is a cornerstone of ethical pharmacy practice and high quality pharmaceutical care. Counseling promotes patient compliance with prescription regimens and prevents dangerous drug interactions and medication errors. Counseling also promotes informed consent and protects pharmacists against legal risks. However, economic, social, and technological changes in pharmacy practice often force community pharmacists to choose between their professional obligations to counsel patients and business objectives. State and federal legislatures have enacted laws that require pharmacists to counsel patients, but these laws have had mixed results. This essay argues that community pharmacy's patient counseling conundrum can be solved through additional moral education and moral persuasion, not through additional legal mandates.
- The Conflict Between Ethics and Business in Community Pharmacy: What About Patient Counseling?
Journal of Business Ethics
Volume 28, Issue 2 , pp 179-186
- Cover Date
- Print ISSN
- Online ISSN
- Kluwer Academic Publishers
- Additional Links
- business objectives
- community pharmacy
- managed care
- moral education
- moral persuasion
- OBRA '90
- patient counseling
- Industry Sectors
- Author Affiliations
- 1. Department of Medical Humanities, 2S-17 Brody, School of Medicine, East Carolina University, Greenville, NC, 27858-4354, U.S.A.
- 2. Social and Behavioral Pharmacy, School of Pharmacy, University of Wyoming, Laramie, WY, 82071-3371, U.S.A.