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E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies

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Abstract

This paper looks into the key infrastructure factors affecting the success of small companies in developing economies that are establishing B2B e-commerce ventures. The factors were identified through a literature review and a pilot study carried out in two organizations. The results of the pilot study and literature review reveal five factors that contribute to the success of B2B e-commerce. These factors were later assessed for importance using a survey. The outcome of our analysis reveals that workers' skills, client interface, and technical infrastructure are the most important factors to the success of a B2B e-commerce relationship.

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Authors and Affiliations

  1. Information and Decision Systems, College of Business Administration, San Diego State University, San Diego, CA, 92182, USA

    Murray E. Jennex & Don Amoroso

  2. School of Computer Science, Telecommunications and Information Systems, DePaul University, Chicago, IL, 60604, USA

    Olayele Adelakun

Authors
  1. Murray E. Jennex
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  2. Don Amoroso
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  3. Olayele Adelakun
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Correspondence to Murray E. Jennex.

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Jennex, M.E., Amoroso, D. & Adelakun, O. E-Commerce Infrastructure Success Factors for Small Companies in Developing Economies. Electronic Commerce Research 4, 263–286 (2004). https://doi.org/10.1023/B:ELEC.0000027983.36409.d4

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  • DOI: https://doi.org/10.1023/B:ELEC.0000027983.36409.d4

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