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Research note: Residents’ Assessment of Local Government Information Systems

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Abstract

The purpose of this paper is to analyze the intentions of users to use an information system by using a Web questionnaire survey (1036 local residents) conducted in March 2013. We use a theoretical extension of the technology acceptance model (TAM). The target information systems are the Websites of local governments. In order to make a comparison, we also report on the findings of user assessment of the Electronic Filing and Payment System national tax survey (e-Tax) conducted at the same time. Our results show that the combined factors of TAM, IS Success and residents’ credibility are useful for system evaluation by residents of local governments.

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Authors and Affiliations

  1. School of Knowledge and Information Systems, College of Sustainable System Sciences, Osaka Prefecture University, Sakai, Osaka, 599-8531, Japan

    Shinji Watanabe

  2. Research Institute for Socionetwork Strategies, Kansai University, Suita, Osaka, 564-8680, Japan

    Shinji Watanabe

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  1. Shinji Watanabe
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Correspondence to Shinji Watanabe.

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Watanabe, S. Research note: Residents’ Assessment of Local Government Information Systems. Rev Socionetwork Strat 8, 129–138 (2014). https://doi.org/10.1007/s12626-014-0049-5

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  • DOI: https://doi.org/10.1007/s12626-014-0049-5

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