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Hybrid Customer Interaction

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Authors and Affiliations

  1. Institute of Information Management, University of St. Gallen, Müller-Friedberg Str. 8, 9000, St. Gallen, Switzerland

    Rebecca Nüesch

  2. Information Systems Institute, University of Leipzig, Grimmaische Str. 12, 04109, Leipzig, Germany

    Rainer Alt

  3. Business Engineering Institute St. Gallen, Lukasstrasse 4, 9008, St. Gallen, Switzerland

    Thomas Puschmann

Authors
  1. Rebecca Nüesch
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  2. Rainer Alt
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  3. Thomas Puschmann
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Corresponding author

Correspondence to Thomas Puschmann.

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Nüesch, R., Alt, R. & Puschmann, T. Hybrid Customer Interaction. Bus Inf Syst Eng 57, 73–78 (2015). https://doi.org/10.1007/s12599-014-0366-9

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  • DOI: https://doi.org/10.1007/s12599-014-0366-9

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