Tailoring software process capability/maturity models for the health domain
Purchase on Springer.com
$39.95 / €34.95 / £29.95*
Rent the article at a discountRent now
* Final gross prices may vary according to local VAT.
Web-based asynchronous store-and-forward telemedicine systems for diagnostic purposes, which enable the consultation of (one or more) distant health care professional(s) by a locally present health care professional concerning a patient’s diagnosis and treatment can significantly improve healthcare services. Yet, developing high-quality asynchronous store-and-forward telemedicine systems (ASFTSs) remains a challenge. However, there is no globally accepted standard definition that determines what the important quality characteristics for this type of software system are and/or what defines a mature software process for producing high-quality ASTFSs. Through adopting a multi-step research methodology, we define a quality model for ASFTSs, indicating relevant quality characteristics and their priority for this specific type of software system, based upon ISO/IEC 25010. We, then, propose an extended software process capability/maturity model based on ISO/IEC 15504 and ISO/IEC 12207 to meet these particular quality requirements. The resulting model can be used to both guide the development and the evaluation of such systems. We expect that the availability of such a customized model will facilitate the development of high-quality ASFTSs, reducing related risks and improving the quality of telemedicine services.
- ISO. TR 16056–1:2004 Health informatics—Interoperability of Telehealth Systems and Networks. Part 1: Introductions and definitions. Int’l Organization for Standardization, 2004.
- Bashshur RL. Critical issues in telemedicine. Telemed J. 1997;3:5–35. CrossRef
- U.S. Congress—Office of Technology Assessment. Bringing Health Care Online: The Role of Information Technologies. Office of Technology Assessment. U.S. Congress, Ed.: U.S. Government Printing Office, 1995. Available at: http://www.fas.org/ota/reports/9507.pdf Accessed 10 Oct 2012.
- LeRouge C et al. Telemedicine Encounter Quality: Comparing Patient and Provider Perspectives of a Socio-Technical System. Proc.of the 37th Hawaii International Conference on System Sciences, Hawaii/USA, 2004.
- Loane M, Wootton R. A review of guidelines and standards for telemedicine. J Telemed Telecare. 2002;8(2):63–71. CrossRef
- CMMI Product Team. CMMI for Development (CMMI-DEV), Version 1.3. Technical Report CMU/SEI-2010-TR-033, Carnegie Mellon University/Software Engineering Institute, Pittsburgh/Pennsylvania, 2010.
- ISO/IEC 12207:2008, Information technology—Software life cycle processes. Int’l Organization for Standardization, 2008.
- ISO/IEC 15504:2003–2008, Information technology—Software process assessment. Int’l Organization for Standardization. Part 1–Part 7, 2003 to 2008.
- ITIL. ITIL v3 Refresh, 2011. Available at: http://www.itil-officialsite.com. Accessed 10 Oct 2012.
- Beecham S, Hall T, Rainer A. Defining a requirements process improvement model. Softw Qual J. 2005;13(3):247–9. CrossRef
- Cass A et al. SPICE for SPACE Trials, Risk Analysis, and Process Improvement. Softw Process: Improv Pract. 2004; 9(1).
- Spice User Group. Automotive SPICE® Process Reference Model v4.5. Technical Report, 2012. Available at: http://www.automotivespice.com/ Accessed 10 Oct 2012.
- Gresse von Wangenheim C, Hauck JCR, Salviano CF, Wangenheim A. Systematic literature review of software process capability/maturity models. Proc. of 10th International Conference on Software Process. Improvement and Capability dEtermination (SPICE), Pisa/Italy, 2010.
- McCaffery F, Dorling A. Medi SPICE development. Softw Process Maint Evol: Improv Pract J. 2010;22(4):255–68.
- McCaffery F, Richardson I. MediSPI: a software process improvement model for the medical device industry based upon ISO/IEC 15504. Frankfurt/Germany: Proc. of Int. SPICE Days; 2007.
- U.S. General Accounting Office. Telemedicine: Federal Strategy is Needed to Guide Investments. Washington, DC: U.S. Senate, 1997.
- Institute of Medicine. Telemedicine: A Guide to Assessing Telecommunications in Health Care, National Academy Press, Washington, DC, 1996.
- Tulu B, Chatterjee S, Laxminarayan, S. A Taxonomy of Telemedicine Efforts with respect to Applications, Infrastructure, Delivery Tools, Type of Setting and Purpose. Proc. of the 38th Hawaii International Conference on System Sciences, Island of Hawaii, 2005.
- Maheu MM, Whitten P, Allen A. E-health, telehealth, and telemedicine: a guide to start-Up and success. 1st ed. San Francisco: Jossey-Bass; 2001.
- Coiera E. Guide to medical informatics, the internet and telemedicine. 1st ed. London: Chapman & Hall; 1997.
- Glueckauf RL, Whitton JD, Nickelson DW. Telehealth: the New frontier in rehabilitation and health care. In: Scherer MJ, editor. Assistive technology: matching device and consumer for successful rehabilitation. 1st ed. Washington D.C: American Psychological Association; 2002.
- Maia RS, von Wangenheim A, Nobre LF. A Statewide Telemedicine Network for Public Health in Brazil. Proc. of 19th IEEE Symposium on Computer Based Medical Systems, Salt Lake City/Utah, 2006.
- EHTEL—European Health Telematics Association. Sustainable Telemedicine: Paradigms for future-proof healthcare—A Briefing Paper. Version 1.0, 20 February 2008.
- von Wangenheim A, Nobre LF, Tognoli H, Nassar SM, Ho K. User satisfaction with asynchronous telemedicine a study of users of Santa catarina s system of telemedicine and telehealth. Telemed J e-Health. 2012;18:339–46. CrossRef
- Perednia DA, Allen A. Telemedicine technology and clinical applications. J Amer Med Assoc. 1995;273(6):483–8. CrossRef
- Staemmler M, Walz M, Weisser G, Engelmann U, Weininger R, Ernstberger A, Sturm J. Establishing End-to-End Security in a Nationwide Network for Telecooperation. Proc. Of the 24th Medical Informatics in Europe Conference. Amsterdam/Netherlands, 2012, pp. 512–516.
- Paulk MC. A history of the capability maturity model for software. ASQ Softw Qual Prof. 2009;12(1):5–19.
- Jung HW, Goldenson DR. Evaluating the relationship between process improvement and schedule deviation in software maintenance. J Inf Softw Technol. 2009;51(2):351–61. CrossRef
- Fuggetta A. Software process: A Roadmap. Proc. of the 22nd Int. Conference on Software Engineering, Limerick/Ireland, 2000, pp. 25–34.
- Salviano CF, Figueiredo A. Unified Basic Concepts for Process Capability Models. Proc. of 20th Int. Conference on Software Engineering and Knowledge Engineering, San Francisco/California, 2008, pp. 173–178.
- Becker J, Knackstedt R, Pöppelbuß J. Developing maturity models for IT management—a procedure model and its application. J Bus Inf Syst Eng. 2009;1(3):213–22. CrossRef
- Villalba MT, Fernandez-Sanz L, Martınez JJ. Empirical support for the generation of domain-oriented quality models. J IET Softw. 2010;4(1):1–14. CrossRef
- Wallauer J, Macedo D, Andrade R, von Wangenheim A. Creating a statewide public health record starting from a telemedicine network. IT Prof. 2008;10:12–7. CrossRef
- von Wangenheim A, Barcellos CL, Wagner HM, Gomes CC. Ways to implement large scale telemedicine: the Santa Catarina experience. Lat Am J Telehealth. 2009;3:364–76.
- ISO/IEC. 25010:2011 Systems and software engineering—Systems and software Quality Requirements and Evaluation (SQuaRE)—System and software quality models. Int’l Organization for Standardization, 2011.
- Gresse von Wangenheim C, von Wangenheim A. A Software Quality Model for Asynchronous Store-and-Forward Telemedicine Systems. Technical Report INCoD/UFSC 005/2011-E-GQS, GQS/INCoD/UFSC, Florianópolis/Brazil, 2011. Available at: http://www.incod.ufsc.br/a-software-quality-model-for-asynchronous-store-and-forward-telemedicine-systems/ Accessed 10 Oct 2012.
- Hauck JCR, Gresse von Wangenheim C, McCaffery F, Buglione L. Proposing an ISO/IEC 15504–2 Compliant Method for Process Capability/Maturity Models Customization. Proc. of the 12th Int. Conference on Product Focused Software (PROFES), Torre Canne/Italy, 2011.
- Buglione L, Gresse von Wangenheim C, Hauck JCR, McCaffery F. The LEGO Maturity & Capability Model Approach. Proc. of the 5th World Congress on Software Quality, Shanghai/China, 2011.
- ISO/IEC. 21827:2008—Information Technology—Security techniques—Systems Security Engineering—Capability Maturity Model (SSE-CMM), 2008.
- Northrop LM, Clements PC. A Framework for Software Product Line Practice, Version 5.0. SEI, Pittsburgh/Pennsylvania, July 2007, Available at: http://www.sei.cmu.edu/productlines/frame_report Accessed 10 Oct 2012.
- Jones LG, Soule AL. Software Process Improvement and Product Line Practice: CMMI and the Framework for Software Product Line Practice, Technical Note CMU/SEI-2002-TN-012, July 2002.
- Stallinger F, Neumann R, Schossleitner R, Zeilinger R. Linking software life cycle activities with product strategy and economics: extending ISO/IEC 12207 with product management best practices. Limerick/Irleland: Proc. of the Int Conference SPICE; 2011.
- Hoyer C, Chroust G. Evolving standard process reference models for product line development. Dubrovnik/Croatia: Proc. of Conference on Software Engineering and Advanced Applications; 2006.
- ISO. 18529:2000 Ergonomics—Ergonomics of human-system interaction—Human-centred lifecycle process descriptions. Int’l Organization for Standardization, 2000.
- Tailoring software process capability/maturity models for the health domain
Health and Technology
Volume 3, Issue 1 , pp 11-28
- Cover Date
- Print ISSN
- Online ISSN
- Additional Links
- Software process capability/maturity models
- Asynchronous store-and-forward telemedicine systems
- ISO/IEC 15504
- Software quality
- Author Affiliations
- 1. Department of Informatics and Statistics—INE, Federal University of Santa Catarina—UFSC, 88049-200, Florianópolis, SC, Brazil
- 2. Brazilian Institute for Digital Convergence—INCoD, Federal University of Santa Catarina—UFSC, 88049-200, Florianópolis, SC, Brazil
- 3. Dundalk Institute of Technology, Regulated Software Research Group, Dundalk Institute of Technology, Dundalk, Ireland
- 4. Brazilian Institute for Digital Convergence—INCoD, Federal University of Santa Catarina—UFSC, 88049-200, Florianópolis, SC, Brazil
- 5. Engineering.IT SpA, Via San Martino della Battaglia, 56, 00185, Rome, Italy