This article has been retracted by the Academy of Marketing Science because the findings are unreliable as a result of honest error by the authors involving inaccurate description of the measurement approach. The online version of this article contains the full text of the retracted article as electronic supplementary material.
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This article has been retracted by the Academy of Marketing Science because the findings are unreliable as a result of honest error by the authors involving inaccurate description of the measurement approach. The online version of this article contains the full text of the retracted article as electronic supplementary material.
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Miao, C.F., Hughes, D.E., Richards, K.A. et al. RETRACTED ARTICLE: Understanding the interactive effects of service climate and transactional sales climate on service quality and sales performance. J. of the Acad. Mark. Sci. 44, 555 (2016). https://doi.org/10.1007/s11747-015-0430-0
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DOI: https://doi.org/10.1007/s11747-015-0430-0