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The determinants of the transportation outsourcing strategy for the express delivery company

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Abstract

This article explores the determinants that affect the transportation outsourcing strategy of the express delivery company in Taiwan. The results show that the following situations result in higher outsourcing probability: customer companies belonging to the high-tech industry, customers bringing higher freight revenue, customers having a better relationship with the case study company, and customers’ company having a bigger scale. The findings provide enterprises with a reference of decision making to follow in implementing the transportation outsourcing measure for different customers’ needs. The outsourcing strategy increases the flexibility of operating funds to enhance customer service quality.

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Acknowledgments

The authors would like to thank the National Science Council of the Republic of China, Taiwan for financially supporting this research under Contract No. NSC 99-2410-H-141-007-MY2.

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Authors and Affiliations

  1. Department of Accounting Information, National Taipei College of Business, 321, Sec. 1, Jinan Rd., Zhongzheng District, Taipei, 100, Taiwan

    Chia-Chi Lee

  2. Department of International Business, National Dong Hwa University, 1, Sec. 2, Da-Hsueh Rd., Shou-Feng, Hualien, 974, Taiwan

    Tyrone T. Lin & Pei-Chu Cheng

Authors
  1. Chia-Chi Lee
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  2. Tyrone T. Lin
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  3. Pei-Chu Cheng
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Correspondence to Chia-Chi Lee.

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Lee, CC., Lin, T.T. & Cheng, PC. The determinants of the transportation outsourcing strategy for the express delivery company. Serv Bus 7, 207–225 (2013). https://doi.org/10.1007/s11628-012-0151-0

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  • DOI: https://doi.org/10.1007/s11628-012-0151-0

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