Original Article

Journal of General Internal Medicine

, Volume 24, Issue 4, pp 464-468

Trends in Primary Care Clinician Perceptions of a New Electronic Health Record

  • Robert El-KarehAffiliated withDivision of General Medicine and Primary Care, Brigham and Women’s Hospital
  • , Tejal K. GandhiAffiliated withDivision of General Medicine and Primary Care, Brigham and Women’s Hospital
  • , Eric G. PoonAffiliated withDivision of General Medicine and Primary Care, Brigham and Women’s HospitalPartners Healthcare System
  • , Lisa P. NewmarkAffiliated withPartners Healthcare System
  • , Jonathan UngarAffiliated withDivision of General Medicine and Primary Care, Brigham and Women’s Hospital
  • , Stuart LipsitzAffiliated withDivision of General Medicine and Primary Care, Brigham and Women’s Hospital
  • , Thomas D. SequistAffiliated withDivision of General Medicine and Primary Care, Brigham and Women’s HospitalDepartment of Health Care Policy, Harvard Medical SchoolHarvard Vanguard Medical Associates Email author 

Rent the article at a discount

Rent now

* Final gross prices may vary according to local VAT.

Get Access

Abstract

Background

Clinician perceptions of a newly implemented electronic health record play an important role in its success or failure.

Objective

To measure changes in primary care clinician attitudes toward an electronic health record during the first year following implementation.

Design

Longitudinal survey.

Participants

86 primary care clinicians surveyed between December 2006 and January 2008.

Measurements

Perceived impact on overall quality of care, patient safety, communication, and efficiency at 1, 3, 6, and 12 months following implementation.

Results

Response rates for months 1, 3, 6, and 12 were 92%, 95%, 90%, and 82%, respectively. The proportion of clinicians agreeing that the EHR improved the overall quality of care (63% to 86%; p < 0.001), reduced medication-related errors (72% to 81%; p = 0.03), improved follow-up of test results (62% to 87%; p < 0.001), and improved communication among clinicians (72% to 93%; p < 0.001) increased from month 1 to month 12. During the same time period, a decreasing proportion of clinicians agreed that the EHR reduced the quality of patient interactions (49% to 33%; p = 0.001), resulted in longer patient visits (68% to 51%; p = 0.001), and increased time spent on medical documentation (78% to 68%; p = 0.006). Significant improvements in perceptions related to test result follow-up were first detected at 6 months, while those related to overall quality, efficiency, and communication were first identified at 12 months.

Conclusions

Primary care clinicians report increasingly positive perceptions of a new electronic health record within 1 year of implementation across a spectrum of domains of care.

KEY WORDS

quality improvement electronic medical record electronic health record health information technology