Addiction Treatment Agencies’ Use of Data: A Qualitative Assessment
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Addiction treatment agencies typically do not prioritize data collection, management, and analysis, and these agencies may have barriers to integrating data in agency quality improvement. This article describes qualitative findings from an intervention designed to teach 23 addiction treatment agencies how to make data-driven decisions to improve client access to and retention in care. Agencies demonstrated success adopting process improvement and data-driven strategies to make improvements in care. Barriers to adding a process improvement and data-driven focus to care included a lack of a data-based decision making culture, lack of expertise and other resources, treatment system complexity, and resistance. Factors related to the successful adoption of process-focused data include agency leadership valuing data and providing resources, staff training on data collection and use, sharing of change results, and success in making data-driven decisions.
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The Journal of Behavioral Health Services & Research
Volume 33, Issue 4 , pp 394-407
- Cover Date
- Print ISSN
- Online ISSN
- Kluwer Academic Publishers-Plenum Publishers
- Additional Links
- information services
- substance abuse treatment centers
- quality of health care
- health services needs and demand
- Author Affiliations
- 1. Department of Public Health and Preventive Medicine, Oregon Health & Science University, 3181 SW Sam Jackson Park Road CB 669, Portland, OR, 97239, USA
- 2. Network for the Improvement of Addiction Treatment National Program Office, University of Wisconsin, 610 Walnut Street, Room 1128, Madison, WI, 53726, USA
- 3. Quality Management & Health Information Management, Timberline Knolls, LLC, 40 Timberline Drive, Lemont, IL, 60439, USA