Abstract
Engagement is a positive psychological state that is linked with a range of beneficial individual and organizational outcomes. However, the factors associated with volunteer engagement have rarely been examined. Data from 1064 volunteers of a wildlife charity in the United Kingdom revealed that both task- and emotion-oriented organizational support were positively related to volunteer engagement, and volunteer engagement was positively related to volunteer happiness and perceived social worth and negatively related to intent to leave the voluntary organization. Consistent with theory, engagement acted as a mediator between these factors. The implications for future research and the relevance of the findings for voluntary organizations are discussed.
Résumé
L’engagement est un état psychologique positif corrélé à un éventail de résultats bénéfiques pour les individus et les organisations. Toutefois, les facteurs liés à l’engagement bénévole ont rarement été examinés. Les données provenant de 1064 bénévoles d’une association caritative consacrée à la protection de la nature au Royaume Uni ont révélé que tant les taches que le soutien organisationnel axé sur les émotions étaient corrélés de manière positive à l’engagement bénévole, et que ce dernier était corrélé de manière positive au bonheur des bénévoles et à la valeur sociale perçue, et corrélé de manière négative à l’intention de quitter l’organisation volontaire. Conformément à la théorie, l’engagement a agi comme médiateur entre ces facteurs. Les implications pour la recherche future et la pertinence des résultats pour les organisations bénévoles et communautaires y sont examinées.
Zusammenfassung
Engagement ist ein positiver psychischer Zustand, der eine Reihe von Vorteilen für Individuen und Organisationen mit sich bringt. Allerdings sind Faktoren im Zusammenhang mit dem Engagement von Freiwilligen nur selten untersucht worden. Daten von 1064 ehrenamtlichen Mitarbeitern in einer britischen Naturschutzorganisation demonstrierten, dass die aufgabenbezogene und emotionale Unterstützung seitens der Organisation vorteilhaft für das Engagement von Freiwilligen war und sich das Engagement positiv auf die Zufriedenheit der ehrenamtliche Tätigenund derenempfundenen sozialen Wert sowienegativ auf deren Absicht auswirkte, die Tätigkeit bei der gemeinnützigen Organisation einzustellen. In Übereinstimmung mit theoretischen Annahmen stellte Engagement eine Mediatorvariable zwischen diesen Faktoren dar. Die Implikationen für zukünftige Studien und die Bedeutung der Ergebnisse für gemeinnützige Organisationen werden diskutiert.
Resumen
El compromiso es un estado psicológico positivo que está vinculado a una gama de resultados individuales y organizativos beneficiosos. Sin embargo, los factores asociados al compromiso del voluntario han sido examinados raras veces. Datos de 1.064 voluntarios de una organización benéfica para la vida salvaje en el Reino Unido revelaron que tanto la tarea como el apoyo organizativo orientado por la emoción estaban relacionados de manera positiva con el compromiso del voluntario, y el compromiso del voluntario estaba relacionado positivamente con la felicidad del voluntario y el valor social percibido y estaba relacionado negativamente con la intención de dejar la organización voluntaria. Coherente con esta teoría, el compromiso actuó como un mediador entre estos factores. Se tratan también las implicaciones para investigaciones futuras y la relevancia de los hallazgos para las organizaciones voluntarias.
摘要
参与是一种积极的心理状态, 这种状态与参与对个人以及对组织机构带来的好处相关,但是却很少有文章考察和志愿者的参与相关的因素。根据来自英国一个野生动物慈善组织的1064个志愿者的数据, 以任务为导向的和以情绪为导向的组织机构支持和志愿者的参与正相关, 志愿者的参与和志愿者的幸福感和志愿者的社会价值认知正相关, 和志愿者的离职意图呈负相关。 与这一理论相互一致的是, 参与在这些因素之间扮演了中介作用。 论文讨论了未来研究的意义以及研究结果和志愿者机构的相关性。
ملخص
المشاركة هي الحالة النفسية الإيجابية التي ترتبط مع مجموعة من النتائج الفردية والتنظيمية المفيدة. مع ذلك، نادرا” ما تم فحص العوامل المرتبطة مع المشاركة التطوعية. كشفت بيانات من 1064متطوع من جمعية الحياة البرية الخيرية في المملكة المتحدة أن كل من العاطفة-المهمة والدعم التنظيمي كان مرتبط بشكل إيجابي على التطوع والمشاركة، ترتبط المشاركة التطوعية إيجابيا” لسعادة المتطوع و إدراك قيمتها الإجتماعية ومرتبط سلبا” بنية ترك المنظمة التطوعية. تمشيا” مع نظرية، تصرف المشاركة كوسيط بين هذه العوامل. تناقش الآثار المترتبة للبحث في المستقبل وأهمية النتائج للمنظمات التطوعية.
Similar content being viewed by others
References
Alfes, K., Shantz, A. D., Truss, C., & Soane, E. C. (2013). The link between perceived human resource management practices, engagement and employee behaviour: A moderated mediation model. The International Journal of Human Resource Management, 24, 330–351.
Antonakis, J., Bendahan, S., Jacquart, P., & Lalive, R. (2010). On making causal claims: A review and recommendations. The Leadership Quarterly, 21, 1086–1120.
Arbuckle, J. L. (2006). Amos (version 7.0) [computer program]. Chicago: SPSS.
Armstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14, 396–402.
Ayalon, L. (2008). Volunteering as a predictor of all-cause mortality: What aspects of volunteering really matter? International Psychogeriatrics, 20, 1000–1013.
Bagozzi, R. P., & Yi, Y. (1990). Assessing method variance in multitrait-multimethod matrices: The case of self-reported affect and perceptions at work. Journal of Applied Psychology, 75, 547–560.
Bakker, A. B., & Bal, M. P. (2010). Weekly work engagement and performance: A study among starting teachers. Journal of Occupational and Organizational Psychology, 83, 189–206.
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22, 309–328.
Bandura, A. (1982). Self-efficacy mechanism in human agency. American Psychologist, 37, 122–147.
Bentler, P. M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107, 238–246.
Boezeman, E. J., & Ellemers, N. (2007). Volunteering for charity: Pride, respect, and the commitment of volunteers. Journal of Applied Psychology, 92, 771–785.
Boezeman, E. J., & Ellemers, N. (2009). Intrinsic need satisfaction and the job attitudes of volunteers versus employees working in a charitable volunteer organization. Journal of Occupational & Organizational Psychology, 82, 897–914.
Booth, J. E., Park, K. W., & Glomb, T. M. (2009). Employer-supported volunteering benefits: Gift exchange among employers, employees, and volunteer organizations. Human Resource Management, 48, 227–249.
Boroff, K. E., & Lewin, D. (1997). Loyalty, voice, and intent to exit a union firm, a conceptual and empirical analysis. Industrial and Labor Relations Review, 51, 50–63.
Browne, M. W., & Cudeck, R. (1993). Alternative ways of assessing model fit. In K. A. Bollen & J. S. Long (Eds.), Testing structural equation models (pp. 136–162). Newbury Park: Sage.
Brudney, J., & Nezhina, T. (2005). What is old is new again: Achieving effectiveness with volunteer programs in kazakhstan. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 16, 293–308.
Caligiuri, P., Mencin, A., & Jiang, K. (2013). Win–win–win: The influence of company-sponsored volunteerism programs on employees, ngos, and business units. Personnel Psychology, 66, 825–860.
Christian, M. S., Garza, A. S., & Slaughter, J. E. (2001). Work engagement. A quantitative review and test of its relation with task and contextual performance. Personnel Psychology, 64, 89–136.
Craig-Lees, M., Harris, J., & Lau, W. (2008). The role of dispositional, organizational and situational variables in volunteering. Journal of Nonprofit & Public Sector Marketing, 19, 1–24.
Csikszentmihalyi, M. (1990). Flow: The psychology of optimal experience. New York: Harper and Row.
Cuskelly, G., Taylor, T., Hoye, R., & Darcy, S. (2006). Volunteer management practices and volunteer retention: A human resource management approach. Sport Management Review, 9, 141–163.
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499–512.
Farmer, S. M., & Fedor, D. B. (1999). Volunteer participation and withdrawal. Nonprofit Management and Leadership, 9, 349–368.
Farmer, S. M., & Fedor, D. B. (2001). Changing the focus on volunteering: An investigation of volunteers’ multiple contributions to a charitable organization. Journal of Management, 27, 191–211.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50.
Fujiwara, D., Oroyemi, P., & McKinnon, E. (2013). Wellbeing and civil society. Estimating the value of volunteering using subjective wellbeing data. Dwp working paper no. 112, Sheffield, Department for Work and Pensions.
Gagné, M. (2003). The role of autonomy support and autonomy orientation in prosocial behavior engagement. Motivation and Emotion, 27, 199–223.
Galindo-Kuhn, R., & Guzley, R. M. (2002). The volunteer satisfaction index. Journal of Social Service Research, 28, 45–68.
Garner, J. T., & Garner, L. T. (2011). Volunteering an opinion: Organizational voice and volunteer retention in nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 40, 813–828.
Grant, A. M. (2007). Relational job design and the motivation to make a prosocial difference. Academy of Management Review, 32, 393–417.
Grant, A. M. (2008). The significance of task significance: Job performance effects, relational mechanisms, and boundary conditions. Journal of Applied Psychology, 93, 108–124.
Grant, A. M. (2012). Giving time, time after time: Work design and sustained employee participation in corporate volunteering. Academy of Management Review, 37, 589–615.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate data analysis (7th ed.). New Jersey: Pearson Prentice Hall.
Hakanen, J. J., & Schaufeli, W. B. (2012). Do burnout and work engagement predict depressive symptoms and life satisfaction? A three-wave seven-year prospective study. Journal of Affective Disorders, 141, 415–424.
Hidalgo, M. C., & Moreno, P. (2009). Organizational socialization of volunteers: The effect on their intention to remain. Journal of Community Psychology, 37, 594–601.
Hills, P., & Argyle, M. (2002). The oxford happiness questionnaire: A compact scale for the measurement of psychological well-being. Personality and Individual Differences, 33, 1073–1082.
Hobson, C. J., & Heler, K. (2007). The importance of initial assignment quality and staff treatment of new volunteers: A field test of the hobson-heler model of nonprofit agency ‘‘volunteer-friendliness’’. International Journal of Volunteer Administration, 14, 47–56.
Hu, L., & Bentler, P. M. (1998). Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. Psychological Methods, 3, 424–453.
Hustinx, L., Handy, F., Cnaan, R. A., Brudney, J. L., Pessi, A. B., & Yamauchi, N. (2010). Social and cultural origins of motivations to volunteer: A comparison of university students in six countries. International Sociology, 25, 349–382.
Huynh, J.-Y., Metzer, J., & Winefield, A. (2012). Engaged or connected? A perspective of the motivational pathway of the job demands-resources model in volunteers working for nonprofit organizations. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 23, 870–898.
Jenkinson, C., Dickens, A., Jones, K., Thompson-Coon, J., Taylor, R., Rogers, M., et al. (2013). Is volunteering a public health intervention? A systematic review and meta-analysis of the health and survival of volunteers. BMC Public Health, 13, 773.
Jones, D. A. (2010). Does serving the community also serve the company? Using organizational identification and social exchange theories to understand employee responses to a volunteerism programme. Journal of Occupational and Organizational Psychology, 83, 857–878.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33, 692–724.
Leonard, R., Onyx, J., & Hayward-Brown, H. (2004). Volunteer and coordinator perspectives on managing women volunteers. Nonprofit Management and Leadership, 15, 205–219.
Lewig, K. A., Xanthopoulou, D., Bakker, A. B., Dollard, M. F., & Metzer, J. C. (2007). Burnout and connectedness among australian volunteers: A test of the job demands-resources model. Journal of Vocational Behavior, 71, 429–445.
Lo Presti, A. (2013). The interactive effects of job resources and motivations to volunteer among a sample of italian volunteers. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 24, 969–985.
MacKenzie, S. B., Podsakoff, P. M., & Fetter, R. (1993). The impact of organizational citizenship behavior on evaluations of salesperson performance. Journal of Marketing, 57, 70–80.
Mathieu, J. E., & Taylor, S. R. (2006). Clarifying conditions and decision points for mediational type inferences in organizational behavior. Journal of Organizational Behavior, 27, 1031–1056.
Meyer, J. P., & Gagné, M. (2008). Employee engagement from a self-determination theory perspective. Industrial and Organizational Psychology, 1, 60–62.
Pillemer, K., Fuller-Rowell, T. E., Reid, M. C., & Wells, N. M. (2010). Environmental volunteering and health outcomes over a 20-year period. Gerontologist, 50, 594–602.
Podsakoff, P. M., MacKenzie, S. B., Jeong-Yeon, L., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879–903.
Post, S. G. (2005). Altuism, happiness, and health: It’s good to be good. International Journal of Behavioral Medicine, 12, 66–77.
Poulsen, M. G., Poulsen, A. A., Khan, A., Poulsen, E. E., & Khan, S. R. (2012). Factors associated with subjective well-being in cancer workers in queensland. Journal of Medical Imaging and Radiation Oncology, 56, 347–353.
Reddy, S. K. (1992). Effects of ignoring correlated measurement error in structural equation models. Educational and Psychological Measurement, 52, 549–570.
Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job engagement. Antecedents and effects on job performance. Academy of Management Journal, 53, 617–635.
Rodell, J. B. (2013). Finding meaning through volunteering: Why do employees volunteer and what does it mean for their jobs? Academy of Management Journal, 56, 1274–1294.
Schaufeli, W. (2013). What is engagement? In C. Truss, R. Delbridge, K. Alfes, A. Shantz, & E. C. Soane (Eds.), Employee engagement in theory and practice (pp. 15–35). London: Routledge.
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293–315.
Schaufeli, W. B., Taris, T. W., & van Rhenen, W. (2008). Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being? Applied Psychology: An International Review, 57, 173–203.
Shantz, A., Alfes, K., Truss, C., & Soane, E. C. (2013). The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours. International Journal of Human Resource Management, 24, 2608–2627.
Shantz, A., Saksida, T., & Alfes, K. (2014). Dedicating time to volunteering: Values, engagement, and commitment to beneficiaries. Applied Psychology. An International Review, 63, 671–697.
Studer, S., & Schnurbein, G. (2013). Organizational factors affecting volunteers: A literature review on volunteer coordination. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 24, 403–440.
Tang, F., Choi, E., & Morrow-Howell, N. (2010). Organizational support and volunteering benefits for older adults. Gerontologist, 50, 603–612.
Tang, F., Morrow-Howell, N., & Hong, S. (2009). Institutional facilitation in sustained volunteering among older adult volunteers. Social Work Research, 33, 172–182.
Tidwell, M. V. (2005). A social identity model of prosocial behaviors within nonprofit organizations. Nonprofit Management and Leadership, 15, 449–467.
United Nations Volunteers. (2012). Volunteerism and well-being. Retrieved from www.unvolunteers.org/swvr2011. Accessed 27 May 2015.
Vecina, M. L., Chacón, F., Sueiro, M., & Barrón, A. (2012). Volunteer engagement: Does engagement predict the degree of satisfaction among new volunteers and the commitment of those who have been active longer? Applied Psychology. An International Review, 61, 130–148.
Widaman, K. F. (1985). Hierarchically nested covariance structure models for multitrait-multimethod data. Applied Psychological Measurement, 9, 1–26.
Williams, L. J., Buckley, M. R., & Cote, J. A. (1989). Lack of method variance in self-reported affect and perceptions at work: Reality or artifact? Journal of Applied Psychology, 74, 462.
Wilson, J. (2012). Volunteerism research: A review essay. Nonprofit and Voluntary Sector Quarterly, 41, 176–212.
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2009). Work engagement and financial returns: A diary study on the role of job and personal resources. Journal of Occupational and Organizational Psychology, 82, 183–200.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Alfes, K., Shantz, A. & Bailey, C. Enhancing Volunteer Engagement to Achieve Desirable Outcomes: What Can Non-profit Employers Do?. Voluntas 27, 595–617 (2016). https://doi.org/10.1007/s11266-015-9601-3
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11266-015-9601-3