Skip to main content

Advertisement

Log in

Green information systems use in social enterprise: the case of a community-led eco-localization website in the West Midlands region of the UK

  • Published:
Information Systems Frontiers Aims and scope Submit manuscript

Abstract

This study examines the intention of environmentally-oriented social enterprises to continue using Green IS (an eco-localization website here) in Herefordshire located in the West Midlands region of the United Kingdom. The Herefordshire Greenlinks (HGL) Association is a local business community that operates primarily through the HGL Website in order to help local social enterprises find and trade local eco-friendly goods and services. It is an example of a “market-based” approach to solving social and environmental issues that is inspired by a bottom-up view of community development and eco-localization. Based on the theory of uses and gratification of media use and the new environmental paradigm, we propose a research model that outlines the various factors contributing to intention to continue using an eco-localization website. The research model and its associated hypotheses were empirically tested using a dataset generated from a survey of 83 small social enterprises. The results demonstrate the importance of three different types of gratification – content, social and performance gratification as well as users’ environmental concerns in determining the intention to continue using an eco-localization website. This study contributes to the Green IS literature by extending research to the social sector environment, and it also provides practical insight for designers of such community-led eco-localization websites.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2
Fig. 3

Similar content being viewed by others

Notes

  1. http://www.herefordshiregreenlinks.info/

  2. http://www.foe.co.uk/

  3. https://www.theguardian.com/sustainable-business/blog/first-steps-sme-sustainability-campaign

  4. https://www.youtube.com/watch?v=gPuRjiAdZZw

  5. https://www.youtube.com/watch?v=O2M7sT37Nk8

References

  • Afuah, A., & Tucci, C. L. (2001). Internet business models and strategies: Text and cases. New York: McGraw-Hill.

    Google Scholar 

  • Akman, I., & Mishra, A. (2015). Sector diversity in green information technology practices: technology acceptance model perspective. Computers in Human Behavior, 49(4), 477–486.

    Article  Google Scholar 

  • Armstrong, A. G., & Hagel, J. (1996). The real value of online communities. Harvard Business Review, 74(3), 134–141.

    Google Scholar 

  • Barker, C., & Groenne, P. (1997). Advertising on the web, Available: http://www.samkurser.dk/advertising/research.html.

  • Benamati, J., & Rajkumar, T. M. (2008). An outsourcing acceptance model: an application of TAM to application development outsourcing decisions. Information Resources Management Journal, 21(2), 80–102.

    Article  Google Scholar 

  • Bhattacherjee, A. (2001). Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly, 25(3), 351–370.

    Article  Google Scholar 

  • Bruque, S., & Moyano, J. (2007). Organizational determinants of information technology adoption and implementation in SMEs: the case of family and cooperative firms. Technovation, 27(5), 241–253.

    Article  Google Scholar 

  • Cato M.S. (2013). Can social enterprise save the world? Experience from a decade of research into co-operatives, in Third Sector Research Center, Seminar Two: Social Enterprise and Environmental Sustainability, 16 April 2013, ESC TSCR Seminar Research Series, TSCR Birmingham, p. 6–7.

  • Chen, A. J., Watson, R. T., Boudreau, M. C., & Karahanna, E. (2011). An institutional perspective on the adoption of green IS & IT. Australasian Journal of Information Systems, 17(1), 23–45.

  • Coffey, P., Tate, M., & Toland, J. (2013). Small business in a small country: attitudes to “green” IT. Information Systems Frontiers, 15(5), 761–778.

    Article  Google Scholar 

  • Conway, J. M., & Lance, C. E. (2010). What reviewers should expect from authors regarding common method bias in organizational research. Journal of Business and Psychology, 25(4), 325–334.

    Article  Google Scholar 

  • Corbett, J. (2013). Using information systems to improve energy efficiency: do smart meters make a difference? Information Systems Frontiers, 5(5), 747–760.

    Article  Google Scholar 

  • Cutler, N. E., & Danowski, J. A. (1980). Process gratifications in aging cohorts. Journalism Quarterly, 57(3), 269–277.

    Article  Google Scholar 

  • Dao, V., Langella, I., & Carbo, J. (2011). From green to sustainability: information technology and an integrated sustainability framework. Journal of Strategic Information Systems, 20(1), 63–79.

    Article  Google Scholar 

  • Dedrick, J. (2010). Green IS: concepts and issues for information systems research. Communications of AIS, 27(11), 174–184.

    Google Scholar 

  • Dreze, X., & Zufryden F. (1997). “Testing Web Site Design and Promotional Content”. Journal of Advertising Research, 37(2), 77–91.

  • Dunlap, R. E., & Van Liere, K. D. (1978). The “new environmental paradigm”: a proposed measuring instrument and preliminary results. Journal of Environmental Education, 9(1), 10–19.

    Article  Google Scholar 

  • Dunlap, R. E., Van Liere, K. D., Mertig, A. G., & Jones, R. E. (2000). Measuring endorsement of the new ecological paradigm: a revised NEP scale. Journal of Social Issues, 56(3), 425–442.

    Article  Google Scholar 

  • Dwyer, C., & Hasan, H. (2012). Emergent solutions for global climate change: lessons from green IS research. International Journal of Social and Organizational Dynamics in IT, 2(2), 18–33.

    Article  Google Scholar 

  • Farfaglia, P. G., Dekkers, A., Sundararajan, B., Peter, L., & Park, S. H. (2006). Multinational web uses and gratifications: measuring the social impact of online community participation across National Boundaries. Electronic Commerce Research, 6(1), 75–101.

    Article  Google Scholar 

  • Fransson, N., & Garling, T. (1999). Environmental concern: conceptual definitions, measurement methods and research findings. Journal of Environmental Psychology, 19(4), 369–382.

    Article  Google Scholar 

  • Fuchs, C. (2008). The implications of new information and communication Technologies for Sustainability. Environment, Development and Sustainability, 10(3), 291–309.

    Article  Google Scholar 

  • Gholami, R., Koh, E., & Lim, J. (2010). A survey on the post-adoption of broadband internet. Information Resources Management Journal, 23(1), 35–52.

    Article  Google Scholar 

  • Gholami, R., Sulaiman, A., Ramayah, T., & Molla, A. (2013). Managers’ perception on green information systems (IS) adoption and business value: results from a field survey. Information Management, 50(7), 431–438.

    Article  Google Scholar 

  • Gholami, R., Watson, R. T., Hasan, H., Molla, A., & Anderson, N. B. (2016). Climate change and green IS solutions: how can we do more? Journal of Association for Information Systems Special Issue on Information Systems Solutions for Environmental Sustainability, 17(8), 308–313.

    Google Scholar 

  • Goodhue, D. L., Lewis, W., & Thompson, R. (2012). Does PLS have advantages for small sample size or non-normal data? Management Information Systems Quarterly, 36(6), 981–1001.

    Article  Google Scholar 

  • Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks: Sage Publications Inc.

    Google Scholar 

  • Hallett E. (2013). Social Enterprise and Waste, Third Sector Research Centre Seminar Series Seminar Two Social enterprise and environmental sustainability: challenges and opportunities. Apr 23, 2013.

  • Harrison, D. A., Mykytyn, P. P., & Riemenschneider, C. K. (1997). Executive decisions about adoption of information Technology in Small Business: theory and empirical tests. Information Systems Research, 8(2), 171–195.

    Article  Google Scholar 

  • Hertel, M., & Wiesent, J. (2013). Investments in information systems: a contribution towards sustainability. Information Systems Frontiers, 15(5), 815–829.

    Article  Google Scholar 

  • Herzog, H. (1944). What do we really know about daytime serial listeners? In P. F. Lazarsfeld & F. N. Stanton (Eds.), Radio research 1942–1943 (pp. 3–33). New York: Duell, Sloan & Pearce.

    Google Scholar 

  • HM Government. (2010). Shaping our future. The joint ministerial and third sector task force on climate change, the environment and sustainable development. London: HM Government.

    Google Scholar 

  • Hoffman, D.L. & Novak, T.P. (1995). Marketing in hypermedia computer-mediated environments: conceptual foundations, Project 2000 Working Paper No. 1. Owen Graduate School of Management, Vanderbilt University.

  • Hong, S., Kim, J., & Lee, H. (2008). Antecedents of use-continuance in information systems: toward an integrative view. The Journal of Computer Information Systems, 48(3), 61–73.

    Google Scholar 

  • Hyunjeong, K., Min, J. L., & Jin, K. L. (2012). Are you still with us? A study of the post-adoption determinants of sustained use of mobile-banking services. Journal of Organizational Computing and Electronic Commerce, 22(2), 132–159.

    Article  Google Scholar 

  • Jenkin, T., McShane, L., & Webster, J. (2011). Green information technologies and systems: Employees' perceptions of organizational practices. Business & Society, 50(2), 266–314.

    Article  Google Scholar 

  • Johnson, T. J., & Kaye, B. K. (2003). Around the world wide web in 80 ways. Social Science Computer Review, 21(3), 304–325.

    Article  Google Scholar 

  • Junglas, I., Goel, L., Abraham, C., & Ives, B. (2013). The social component of information systems—how sociability contributes to technology acceptance. Journal of the Association for Information Systems, 14(1), 585–616.

    Article  Google Scholar 

  • Karahanna, E., Straub, D. W., & Chervany, N. L. (1999). Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly, 23(2), 1–22.

    Article  Google Scholar 

  • Keeney, R. L. (1994). Creativity in decision making with value-focused thinking. Sloan Management Review, 35(4), 33.

    Google Scholar 

  • Kollmuss, A., & Agyeman, J. (2002). Mind the gap: why do people act environmentally and what are the barriers to pro-environmental behavior. Environmental Education Research, 8(3), 239–260.

    Article  Google Scholar 

  • Koo, C., Chung, N., & Ryoo, S. Y. (2014). How does ecological responsibility affect manufacturing firms' environmental and economic performance? Total Quality Management and Business Excellence, 25(9–10), 1171–1189.

    Article  Google Scholar 

  • Kranz, J., Kolbe, L. M., Koo, C., & Boudreau, M. C. (2015). Smart energy: where do we stand and where should we go? Electronic Markets, 25(1), 7–16.

    Article  Google Scholar 

  • Leung, L., & Wei, R. (2000). More than just talk on the move: uses and gratifications of the cellular phone. Journalism and Mass Communication Quarterly, 77(2), 308–320.

    Article  Google Scholar 

  • Levy, M., Powell, P., & Worrall, L. (2005). “Strategic intent and e-business in SMEs: enablers and inhibitors”. Information Resources Management Journal, 18(4), 1–20.

    Article  Google Scholar 

  • Lim, M., Rashid, A., Ang, N., Wong, Y., & Wong, L. (2002). A survey of internet usage in the Malaysian construction industry. Journal of Information Technology in Construction, 7(17), 259–269.

  • Limayem, M., Cheung, M.K., & Chan, W.W. (2003). Explaining information systems adoption and post-adoption: toward an integrative model, International Conference on Information Systems, Seattle, 2003.

  • Limayem, M., Hirt, S.G., & Cheung, C.M.K. (2007). How habit limits the predictive power of intention: the case of information systems continuance. MIS Quarterly, 31(4), 705–737.

    Article  Google Scholar 

  • Lin, Y. M., & Shih, D. H. (2008). Deconstructing mobile commerce service with continuance intention. International Journal of Mobile Communications, 6(1), 67–87.

    Article  Google Scholar 

  • Lohse, G. L., & Spiller, P. (1998). Electronic shopping: quantifying the effect of customer interfaces on traffic and sales. Communications of the ACM, 41(7), 234–278.

    Article  Google Scholar 

  • Loock, C., Staake, T., & Thiesse, F. (2013). Motivating energy-efficient behavior with green IS: an investigation of goal setting and the role of defaults. MIS Quarterly, 37(4), 1313–1332.

    Article  Google Scholar 

  • Maclean, M., Harvey, C., & Gordon, J. (2012). Social innovation, social entrepreneurship and the practice of contemporary entrepreneurial philanthropy. International Small Business Journal, 31(7), 747–763.

    Article  Google Scholar 

  • Malhotra, A., Melville, N. P., & Watson, R. T. (2013). Spurring impactful research on information Systems for Environmental Sustainability. MIS Quarterly, 37(4), 1265–1274.

    Article  Google Scholar 

  • McDonald, S. C. (1997). The once and future web: scenarios for advertisers. Journal of Advertising Research, 37(1), 21–28.

    Google Scholar 

  • McGuire, W. J. (1974). Psychological motives and communication gratifications. In J. G. Blumler & E. Katz (Eds.), The uses of mass communications: current perspectives on gratifications research (pp. 167–196). Beverly Hills, CA: Sage.

  • Melville, N. P. (2010). Information systems innovation for environmental sustainability. MIS Quarterly, 34(1), 1–21.

    Article  Google Scholar 

  • Mishra, D., Akman, I., & Mishra, A. (2014). Theory of reasoned action application for green information technology acceptance. Computers in Human Behavior, 36(1), 29–40.

    Article  Google Scholar 

  • Molla, A., Cooper, V., Deng, H., & Lukaitis, S. (2009). A preliminary report on green IT attitude and actions among Australian IT professionals, Working Paper 2009, School of Business Information Technology, RMIT University, Melbourne, Australia, pp. 1–13.

  • Molla, A., & Abareshi, A. (2012). Organizational green motivations for information technology: empirical study. The Journal of Computer Information Systems, 52(3), 92, 20–92, 38.

    Google Scholar 

  • Murugesan, S. (2008). Harnessing green IT: principles and practices. IT Professional, 10(1), 20–34.

    Article  Google Scholar 

  • O’Keefe, G. J., & Sulanowski, B. K. (1995). More than just talk: uses, gratifications, and the telephone. Journalism and Mass Communication Quarterly, 72(4), 922–933.

    Article  Google Scholar 

  • Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469.

    Article  Google Scholar 

  • Olli, E., Grendstad, G., & Wolleback, D. (2001). Correlates of environmental behaviors: bringing back social context. Environment and Behavior, 33(2), 181–208.

    Google Scholar 

  • Papacharissi, Z. (2008). Uses and gratifications. In M. Salwen & D. Stacks (Eds.), An integrated approach to communication theory and research (pp. 137–152). Lawrence: Erlbaum.

    Google Scholar 

  • Peattie K. (2013), Can Social Enterprise Save the World? Third Sector Research Centre Seminar Series Seminar Two Social enterprise and environmental sustainability: challenges and opportunities Apr 23, 2013.

  • Pitt, L. F., Parent, M., Junglas, I., Chan, A., & Spyropoulou, S. (2011). Integrating the smartphone into a sound environmental information systems strategy: principles, practices and a research agenda. Journal of Strategic Information Systems, 20(1), 27–37.

    Article  Google Scholar 

  • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903.

    Article  Google Scholar 

  • Prakash R., & Tan P. (2014). Landscape of social enterprise in Singapore: Social Entrepreneurship in Asia: Working Paper No. 1, Asia Center for Social Entrepreneurship and Philanthropy, National University of Singapore.

  • Premkumar, G. (2003). A meta-analysis of research on information technology implementation in small business. Journal of Organizational Computing and Electronic Commerce, 13(1), 91–121.

    Article  Google Scholar 

  • Ratten V. (2013). Social e-Enterprise through Technological Innovations and Mobile Scial Networks, IGI Global.

  • Richardson, S. M., Kettinger, W. J., Banks, M. S., & Quintana, Y. (2014). IT and agility in the social Enterprise: a case study of St Jude Children’s research Hospital’s “Cure4Kids” IT-platform for international outreach. Journal of the Association for Information Systems, 15(1), 20–45.

    Article  Google Scholar 

  • Riemenschneider, C. K. D., Harrison, A., Mykytyn, J., & Pete, P. (2003). Understanding it adoption decisions in small business: integrating current theories. Information Management, 40(4), 269–285.

    Article  Google Scholar 

  • Ruggiero, T. E. (2000). Uses and gratifications theory in the twenty-first century. Mass Communication and Society, 3(1), 3–37.

    Article  Google Scholar 

  • Rush, D. & Melville, N. (2012). Do Carbon Management System Adoption Announcements Affect Market Value? Paper presented at the ICIS 2012, Orlando. http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1066&context=icis2012

  • Ryoo, S.-Y., & Koo, C. (2013). Green practices-IS alignment and environmental performance: the mediating effects of coordination. Information Systems Frontiers, 15(5), 799–814.

    Article  Google Scholar 

  • Seidel, S., Recker, J., & von Brocke, J. (2013). Sensemaking and sustainable practicing: functional affordances of information systems in green transformations. MIS Quarterly, 37(4), 1275–1299.

    Article  Google Scholar 

  • Sepulveda, L. (2009). Outsider, missing link or panacea? Some reflections about the place of social enterprise (with) in and in relation to the Third Sector. TSRC Working Paper 15. Birmingham: Third Sector Research Centre.

  • Shao, G. (2009). Understanding the appeal of user-generated media: a uses and gratification perspective. Internet Research, 19(1), 7–25.

    Article  Google Scholar 

  • Shepherd, D. A., & Patzelt, H. (2011). The new field of sustainable entrepreneurship: studying entrepreneurial action linking “what is to be sustained” with “what is to be developed”. Entrepreneurship Theory and Practice, 35(1), 137–163.

    Article  Google Scholar 

  • Sorebo, O., & Eikebrokk, T. R. (2008). Explaining IS continuance in environments where usage is mandatory. Computers in Human Behavior, 24(5), 2357–2371.

    Article  Google Scholar 

  • Stafford, M. R., & Stafford, T. F. (1996). Mechanical commercial avoidance: a uses and gratifications perspective. Journal of Current Issues and Research in Advertising, 18(2), 27–38.

    Article  Google Scholar 

  • Stafford, T. F., Stafford, M. R., & Schkade, L. L. (2004). Determining uses and gratifications, for the internet. Decision Sciences, 35(2), 259–288.

    Article  Google Scholar 

  • Teo, T. S. H. (2007). Organizational characteristics, modes of internet adoption and their impact: a Singapore perspective. Journal of Global Information Management, 15(2), 91–117.

    Article  Google Scholar 

  • Thomas, M., Costa, D., & Oliveira, T. (2016). Assessing the role of IT-enabled process virtualization on green IT adoption. Information Systems Frontiers, 18(4), 693–710.

    Article  Google Scholar 

  • Thong, J.Y.L. (1999). “An integrated model of information systems adoption in small businesses”. Journal of Management Information Systems, 15(4), 187–214.

    Article  Google Scholar 

  • Thong, J., Hong, S., & Tam, K. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human-Computer Studies, 64(9), 799–810.

    Article  Google Scholar 

  • Torkzadeh, G., & Dhillon, G. (2002). Measuring factors that influence the success of internet commerce. Information Systems Research, 13(2), 187–204.

    Article  Google Scholar 

  • Underwood S., Blundel R., Lyon F., & Schaefer A. (2012). Introduction to Social and Sustainable Enterprise: Changing the Nature of Business. Contemporary Issues in Entrepreneurship Research, Volume 2, Emerald 2012, ISBN: 978–1781902547.

  • Vatanasombut, B., Igbaria, M., Stylianou, A. C., & Rodgers, W. (1980). Information systems continuance intention of web-based applications customers: the case of online banking. Information Management, 45(2), 419–432.

    Google Scholar 

  • Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: toward a unified view. MIS Quarterly, 27(3), 425–478.

    Article  Google Scholar 

  • Vickers, I. & Lyon, F. (2012). Beyond Green Niches? Growth strategies of environmentally motivated social enterprises, International Small Business Journal, published online 4 December 2012.

  • Vom Brocke, J., Watson, R., Dwyer, C., Elliot, S., & Melville, N. (2013). Green information systems: directives for the IS discipline. Communications of the Association for Information Systems, 33(30), 509–520.

    Google Scholar 

  • Watson, R. T., Boudreau, M.-C., & Chen, A. J. (2010). Information systems and environmentally sustainable development: energy informatics and new directions for the IS community. MIS Quarterly, 34(1), 23–38.

    Article  Google Scholar 

  • Watson, R., Corbett, J., Boudreau, M., & Webster, J. (2012). An information strategy for environmental sustainability. Communications of the ACM, 55(7), 28–30.

    Article  Google Scholar 

  • Weiser, E. B. (2001). The functions of internet use and their social and psychological consequence. Cyber Psychology and Behavior, 4(6), 723–743.

    Article  Google Scholar 

  • Yang, Z., Sun, J., Zhang, Y., & Wang, Y. (2016). Peas and carrots just because they are green? Operational fit between green supply chain management and green information system

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Roya Gholami.

Appendices

Appendix 1

Table 6 Respondents’ industry
Table 7 Respondents’ Annual Turnover
Table 8 Level of internet and IT knowledge in the firm
Table 9 Information about HGL

Appendix 2 Herman one factor test for common method bias

Table 10 Total variance explained

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Gholami, R., Molla, A., Goswami, S. et al. Green information systems use in social enterprise: the case of a community-led eco-localization website in the West Midlands region of the UK. Inf Syst Front 20, 1345–1361 (2018). https://doi.org/10.1007/s10796-016-9733-z

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10796-016-9733-z

Keywords

Navigation