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Uncovering hidden process assets: A case study

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Abstract

The information technology (IT) industry is not making the best possible use of its intangible process assets. The proposed process assets classification is grounded on the experience existing in the intellectual capital field. IT companies can use this classification to better identify and classify their process assets, thereby gaining an overview of the elements on which their processes depend and incrementing their intellectual capital. Two IT companies participated in a case study in which company chief executive and chief operations officers used the proposed classification, which they considered very useful, to identify a set of important process assets not previously taken into account.

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Acknowledgments

We would like to thank Professor Linda Argote of the Tepper School of Business at Carnegie Mellon University for the guidance and valuable comments she has provided in the course of this research. This research has been partially funded by the Spanish Ministry of Science and Technology, project no. TIN2011-27244.

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Authors and Affiliations

  1. Carlos III University, Madrid, Spain

    Maria-Isabel Sánchez-Segura & Fuensanta Medina-Dominguez

  2. University of Piura, Piura, Peru

    Alejandro Ruiz-Robles

Authors
  1. Maria-Isabel Sánchez-Segura
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  2. Alejandro Ruiz-Robles
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  3. Fuensanta Medina-Dominguez
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Correspondence to Maria-Isabel Sánchez-Segura.

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Sánchez-Segura, MI., Ruiz-Robles, A. & Medina-Dominguez, F. Uncovering hidden process assets: A case study. Inf Syst Front 18, 1041–1049 (2016). https://doi.org/10.1007/s10796-016-9622-5

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