Information Systems Frontiers

, Volume 17, Issue 2, pp 455–470

Examining structural, perceptual, and attitudinal influences on the quality of information sharing in collaborative technology use

Authors

    • Department of Information ManagementHsuan Chuang University
  • Kee-hung Lai
    • Department of Logistics and Maritime StudiesThe Hong Kong Polytechnic University
  • T. C. E. Cheng
    • Department of Logistics and Maritime StudiesThe Hong Kong Polytechnic University
Article

DOI: 10.1007/s10796-013-9429-6

Cite this article as:
Shih, H., Lai, K. & Cheng, T.C.E. Inf Syst Front (2015) 17: 455. doi:10.1007/s10796-013-9429-6
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Abstract

Using collaborative technologies to improve collaborative work is a long-term concern because of over-expected barriers in the implementation. The “quality of information sharing” is a group-level construct for assessing the outcome of collaborative technology use in collaborative work. However, few studies have addressed this informational influence. We propose a research model, grounded in interactivity and fit-appropriation theories, to examine structural, perceptual, and attitudinal influences on the quality of information sharing. Particularly, we incorporate task complexity into this model to examine the direct and interaction effects on collaborative technology use. We empirically test the model by examining the use of Lotus Notes at offices. The empirical results show that structural and perceptual factors have distinct effects on fit and appropriation attitudes, which indirectly or directly determine the quality of information sharing. We also discuss the academic and managerial implications of the research findings.

Keywords

Collaborative technologiesInteractivity theoryFit-appropriation theoryStructural influencePerceptual influenceAttitudinal influenceInformational influence

Copyright information

© Springer Science+Business Media New York 2013