Negotiation in Strategy Making Teams: Group Support Systems and the Process of Cognitive Change
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- Ackermann, F. & Eden, C. Group Decis Negot (2011) 20: 293. doi:10.1007/s10726-008-9133-y
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This paper reports on the use of a Group Support System (GSS) to explore at a micro level some of the processes manifested when a group is negotiating strategy—processes of social and psychological negotiation. It is based on data from a series of interventions with senior management teams of three operating companies comprising a multi-national organization, and with a joint meeting subsequently involving all of the previous participants. The meetings were concerned with negotiating a new strategy for the global organization. The research involved the analysis of detailed time series data logs that exist as a result of using a GSS that is a reflection of cognitive theory.