Altman, I., Taylor, D 1973Social Penetration The Development of Interpersonal RelationshipsNew YorkHolt Rinehart and Winston
Argyle, M., Dean, J. 1965Eye-Contact Distance and AffiliationSociometry28289304
Argyle, M. 1969Social InteractionAtherton AldineChicago
Argyle, M., Graham, J. 1977The Central Europe Experiment — looking at Persons and Looking at ThingsJournal of Environmental Psychology and Nonverbal Behaviour1616
Baumeister, R., Leary, M. 1995The Need to Belong: Desire for Interpersonal Attachments as a Fundamental Human MotivationPsychological Bulletin3497529
Barrett, S., Henzi, T., Weingrill, J., Lycett, L., Hill, R. 2000Female Baboons Do Not Raise the Stakes But They Give as Good as They GetAnimal Behaviour59763770
Begole, J., Tang, J., Smith, R., Yankelovich, N. 2002Work rhythms: Analyzing Visualization of Awareness Histories of Distributed Groups. CSCW 2002New OrleansLA
Berk, L., Tan, S., Fry, W. 1989Neuroendocrine and Stress Hormone Changes during Mirthfull LaughterAmerican Journal Medical Science298390396CrossRef
Bos, N., Olson, J., Gergle, D., Olson, G., Wright, Z. 2002Effects of Four Computer-Mediated Communications Channels on Trust DevelopmentACM PressNew York135139
Bly, S. 1988A Use of Drawing Surfaces in Collaborative SettingsACM PressNew York250256
Bly, S., Harrison, S., Irwin, S. 1993Media Spaces: Bringing People Together in a Video, Audio and Computing EnvironmentCommunications of the ACM362845
Bradner, E., W. Kellogg and T. Erickson, (1999): The Adoption and Use of BABBLE. Proceedings ECSCW’99, European Conference on Computer Supported Cooperative Work. Dordrecht, The Netherlands: Kluwer Academic Publishers, pp. 139–158.
Braithwaite, D., Waldron, V., Finn, J. 1999Communication of Social Support in Computer-mediated Groups for People with DisabilitiesHealth Communication11123151
Carpenter, C. 1942Sexual Behaviour of Free-Ranging Rhesus Monkeys, Macaca mulattaJournal of Comparative Psychology33113162
Clark, H. 1992Arenas of Language UseChicagoUniversity of Chicago Press
Churchill, E., Bly, S. 2000Culture vultures: Considering Culture and Communication in Virtual EnvironmentsSIGGroup Bulletin21611
Culnan, M., Markus, M. 1987
Information TechnologiesJablin, F.Putman, L.Roberts, K.Porter, L. eds. Handbook of Organizational Communication: An Interdisciplinary PerspectiveThousand OaksSage
Daft, R., Lengel, R. 1984
Information Richness: A New Approach to Managerial Behavior and Organizational DesignStraw, B.Cummings, L. eds. Research in Organizational BehaviourJAI PressGreenwich CT
Dourish, P. and V. Bellotti, (1992): Awareness and Coordination in Shared Workspaces. In Proceedings of the ACM Conference on Computer-Supported Cooperative Work CSCW’92. New York: ACM Press, pp. 107–114.
Dourish, P. and S. Bly, (1993): Portholes: Supporting Awareness in a Distributed Work Group. Proceedings of CHI’93 Human Factors in Computing Systems. New York: ACM Press, pp. 541–547.
Dourish, P. 2001Where the Action is: The Foundations of Embodied InteractionMIT PressCambridge
Ekman, P. 1982Emotion in the Human FaceCambridge University PressNew York
Finn, K., Sellen, A., Wilbur, S. 1997Video-mediated CommunicationMahwah NJLawrence Erlbaum
Fish, R., R. Kraut, R. Rootand and R. Rice, (1992): Evaluating Video as a Technology for Informal Communication, In Proceedings of CHI’92 Human Factors in Computing Systems. New York: ACM Press, pp. 37–48.
Fussell, S. (2002): An Alternative Conceptualization of the Benefits of Bandwidth. Paper presented at Beyond Face to Face Workshop, Computer-supported Collaborative Work Conference, New Orleans, 2002.
Garfinkel, H. 1967Studies in EthnomethodologyNew YorkPrentice Hall
Grinter, B. and M. Eldrige, (2003): Wan2tlk?: Everyday Text Messaging. Proceedings CHI2003. Fort Lauderdale, Florida, pp. 441–448.
Grinter, R. and L. Palen, (2002): Instant Messaging in Teen Life. Proceedings CSCW 2002. New Orleans, pp. 21–30.
Gutwin, C. and S. Greenberg, (1998): Effects of Awareness Support on Group Usability. Proceedings CHI’98. Los Angeles, CA. New York: ACM Press, pp. 511–518.
Handel, M. and J. Herbsleb, (2002): What is Chat doing in the Workplace? Proceedings CSCW 2002. New Orleans, pp. 1–10.
Harlow, H., Harlow, M. 1962Social Deprivation in MonkeysScientific American207136146CrossRef
Heath, C. and P. Luff, (1991): Disembodied Conduct: Communication through Video in a Multimedia Environment. In Proceedings of CHI’91 Human Factors in Computing Systems. New York: ACM Press, pp. 99–103.
Heath, C., Luff, P. 1992Collaboration and Control: Crisis Management and Multimedia Technology in London Underground Line Control RoomsComputer Supported Cooperative Work.16994
Herbsleb, J., A. Mockus, T. Finholt and R. Grinter, (2000): Distance, Dependencies and Delay in a Global Collaboration. Proceedings Computer-supported Cooperative Work. New York: ACM Press, pp. 319–328.
Hobbs, J. (1980): Interactive Discourse: Influence of the Social Context. Proceedings 18th Annual Meeting of the Association for Computational Linguistics, June 19–22. University of Pennsylvania, Philadelphia, PA.
Hudson, J., J. Christensen, W. Kellogg and T. Erickson, (2002): “I’d be Overwhelmed, but it’s Just One More Thing To Do”: Availability and Interruption in Research Management. Proceedings CHI2002. New York: ACM Press, pp. 97–104.
Iacono, S. and S. Weisband, (1997): Developing Trust in Virtual Teams. In Proceedings 30th HICSS Conference. pp. 412–420.
Ito, M. (2001): Mobile Phones, Japanese Youth, and the Re-placement of Social Contact. Proc. Annual Meeting for the Society for the Social Studies of Science. Cambridge, MA.
Kahneman, D. 1973Attention and EffortNew JerseyPrentice Hall
Kaptelinin, V. 1996
Activity Theory: Implications for Human-Computer Interaction.Nardi, B. eds. Context and Consciousness: Activity Theory and Human-Computer InteractionCambridgeMIT Press103116
Karttunen, L., Peters, S. 1975Conventional Implicature of Montague GrammarBerkeley Linguistic Society1266278
Kiesler, S., Siegel, J., McGuire, T. 1984Social Psychological Effects of Computer-mediated CommunicationAmerican Psychologist.3911231134
Kleinke, C., Pohlen, P. 1971Affective and Emotional Responses as a Function of Other Person’s Gaze and Cooperativeness in a Two-Person GameJournal of Personal Social Psychology7308313
Kraut, R., Fish, R., Root, R., Chalfonte, B. 1990
Informal Communication in Organizations.Spacapan, S.Oskamp, S. eds. People’s Reactions to Technology in Factories Offices and AerospaceSageNew York
Kraut, R., Gergle, D., Fussell, S. 2002The Use of Visual Information in Shared Visual Spaces: Informing the Development of Virtual Co-presence. Proceedings Computer- supported collaborative workACM PressNew York: New Orleans, LA3140
Kraut, R., M. Miller and J. Siegel, (1996): Communication in Performance of Physical Tasks: Effects on Outcomes and Performance. In Proceedings of the Conference on Computer Supported Cooperative Work. New York: ACM Press, pp. 57–66.
Lenhart, A., L. Rainie and O. Lewis, (2001): Teenage Life Online: The Rise of the Instant Message Generation and the Internet’s Impact on Friendships and Family Relationships. Pew Internet and American Life Project. June 20, 2001. http://www.pewinternet.org/.
Mantei, M., R. Baecker, A. Sellen, W. Buxton, T. Milligan and B. Wellman, (1991): Experiences in the Use of a Media Space. In Proceedings of CHI’91 Human Factors in Computing Systems, New York: ACM Press, pp. 203–209.
Mark, G. (2001): Extreme Collaboration. Communications of the ACM, December 2001.
Milewski, A. and T. Smith, (2000): Providing Presence Cues to Telephone Users. Proceedings CSCW 2000, Philadelphia, PA, pp. 89–96.
Moran, T., W. van Melle and P. Chiu (1998): Tailorable Domain Objects as Meeting Tools for an Electronic Whiteboard. Proceedings CSCW’98 Conference. New York: ACM Press, pp. 295–304.
Morley, I., Stephenson, G. 1969Interpersonal and Interparty Exchange. A Laboratory Simulation of an Industrial Negotiation at the Plant Level.British Journal of Psychology60543545
Morley, I., Stephenson, G. 1970Formality in Experimental Negotiations: A Validation StudyBritish Journal of Psychology61383384
Mynatt, E., T. Igarashi, W. Edwards and A. LaMarca (1999): Flatland: New Dimensions in Office Whiteboards. Proceedings CHI’99. New York: ACM Press, pp. 346–353.
Nardi, B., Kuchinsky, A., Whittaker, S., Leichner, R., Schwarz, H. 1996Video-as-data: Technical and Social Aspects of a Collaborative Multimedia ApplicationThe Journal of Computer-supported Cooperative Work4, 173100
Nardi, B. 1998Introduction to A Web on the Wind: The Structure of Invisible WorkA Special Issue of Computer-supported Cooperative Work812
Nardi, B., S. Whittaker, and E. Bradner (2000): Interaction and Outeraction: Instant Messaging in Action. Proceedings CSCW 2000, pp. 79–88.
Nardi, B. and S. Whittaker (2002): The Place of Face to Face Communication in Distributed Work. In P. Hinds and S. Kiesler (eds): Distributed Work. MIT Press.
Nardi, B., Whittaker, S., Schwarz, H. 2002NetWORKers and their Activity in Intentional NetworksThe Journal of Computer-supported Cooperative Work11205242
Nardi, B. (n.d.): Cultures of connection: Network engineers and the Internet. Unpublished ms.
Nichols, K., Champness, B. 1971Eye Gaze and GSRJournal of Experimental Social Psychology7623626
Olson, G., Olson, J. 2000Distance MattersHuman–computer Interaction15139179
Olson, J., S. Teasley, L. Covi and G. Olson (2002): The (currently) Unique Advantages of Collocated Work. In P. Hinds and S. Kiesler, (eds): Distributed Work. Cambridge: MIT Press, pp. 113–135.
Parr, L., Matheson, M., Bernstein, I., de Waal, F. 1997Grooming Down the Hierarchy: Allogrooming in Captive Brown Capuchin Monkeys, Cebus appellaAnimal Behavior54361367
Rutter, M. 1987Communicating by TelephoneOxfordPergamon Press
Sacks, H., Schegloff, E., Jefferson, G. 1978A Simplest Systematics for the Organization of Turn Taking for ConversationLanguage50696735
Sacks, H. (1992): In G. Jefferson (ed.): Lectures on Conversation. Vols. I & II, Oxford: Basil Blackwell.
Sarbaugh-Thompson, M., Feldman, M. 1998Electronic Mail and Organizational Communication: Does Saying “Hi” Really MatterOrganizational Science9685698CrossRef
Schwarz, H., B. Nardi and S. Whittaker (1999): The Hidden Work in Virtual Work. Proceedings Critical Management Conference, Manchester, July 1999.
Schiano, D., S. Ehrlich and K. Sheridan (2001): Categorical Perception of Facial Affect: An Illusion. Extended Abstracts of ACM CHI 2001 Conference on Human Factors in Computing Systems. NY: ACM, pp. 299–300.
Schiano, D., C. Chen, J. Ginsberg, U. Gretarsdottir, M. Huddleston and E. Isaacs (2002): Teen Use of Messaging Media. Extended Abstracts of ACM CHI 2002 Conference on Human Factors in Computing Systems. NY: ACM, (pp. 594–595).
Short, J., Williams, E., Christie, B. 1976The Social Psychology of TelecommunicationsLondonWiley Press
Sproul, L., Kiesler, S. 1986Reducing Social Context Cues: Electronic Mail in Organizational CommunicationManagement Science3214921512
Stalnaker, R. (1978): Assertion. In P. Cole (ed.): Syntax and Semantics, Vol. 9: Pragmatics. New York: Academic Press, pp. 315–332.
Tang, J., E. Isaacs and M. Rua (1994): Supporting Distributed Groups with a Montage of Lightweight Interactions. In Proceedings of Conference on Computer Supported Co-operative Work, New York: ACM Press, pp. 23–34.
Tang, J. and M. Rua (1994): Montage: Providing Teleproximity for Distributed Groups. In Proceedings of CHI’94 Human Factors in Computing Systems. New York: ACM Press, pp. 37–43.
Tang, J., N. Yankelovich, J. Begole, M. Van Kleek, F. Li and J. Bhalodia (2001): CoNexus to Awarenex. Proceedings of the Conference on Computer–Human Interaction (CHI) 2001, March 31–April 5, 2001, Seattle, WA, ACM Press, NY, pp. 221–228.
Tomlinson, W. (2002): Synthetic Social Relationships for Computational Entities. Ph.D. Dissertation, Cambridge: MIT.
Trevino, L., Lengel, R., Daft, R. 1987Media Symbolism, Media Richness, and Media Choice in OrganizationsCommunication Research14553574
Vertegaal, R. and Y. Ding, (2002): Explaining Effects of Eye Gaze on Mediated Group Conversations: Amount or Synchronization? In Proceedings of Conference on Computer Supported Co-operative Work. New York: ACM Press, pp. 41–48.
Voida, A., W. Newstetter, and E. Mynatt (2002): When Conventions Collide: the Tensions of Instant Messaging Attributed. Proceedings CHI2002. New York: ACM Press, pp. 187–192.
Walther, J. 1992Interpersonal Effects in Computer-mediated Communication: A Relational PerspectiveCommunication Research195290
Walther, J., Burgoon, J. 1992Relational Communication in Computer-mediated InteractionHuman Communication Research,195988
Walther, J. (2002): Time Effects in Computer-mediated Groups. In P. Hinds and S. Kiesler (eds): Distributed Work. Cambridge: MIT Press, pp. 235–257.
Walther, J. and M. Parks (2002): Cues Filtered Out, Cues Filtered in: Computer-mediated Communication and Relationships. In M. Knapp, J. Daly and G. Miller, (eds.): The Handbook of Interpersonal Communication (3rd ed.): Thousand Oaks, CA: Sage.
Weisband, S. (2002): Maintaining Awareness in Distributed Team Collaboration: Implications for Leadership and Performance. In P. Hinds and S. Kiesler (eds.): Distributed Work. Cambridge: MIT Press, pp. 312–333.
Whittaker, S. 1995Rethinking Video as a Technology for Interpersonal CommunicationInternational Journal of Human Computer Studies42501529
Whittaker, S. 2003
Theories and Methods in Mediated Communication.Graesser, A. eds. The Handbook of Discourse ProcessesLawrence ErlbaumCambridge: Hillsdale NJ
Whittaker, S., D. Frohlich and W. Daly-Jones (1994): Informal Workplace Communication: What is it Like and How Might We Support It? Proceedings of CHI’94 Conference on Human Factors in Computing Systems. New York: ACM Press, pp. 131–137.
Whittaker, S., Geelhoed, E., Robinson, E. 1993Shared Workspaces: How do they Work and When are they Useful?International Journal of Man-Machine Studies39813842
Williams, E. 1977Experimental Comparisons of Face-to-Face and Mediated CommunicationPsychological Bulletin16963976
Zheng, J., Veinott, E., Bos, N., Olson, J., Olson, G. 2002Trust Without Touch: Jumpstarting Long-distance Trust with Initial Social ActivitiesACM PressNew York141146