Archival Science

, Volume 14, Issue 1, pp 17–34

End users’ trust in data repositories: definition and influences on trust development

Original Paper

DOI: 10.1007/s10502-013-9207-8

Cite this article as:
Yoon, A. Arch Sci (2014) 14: 17. doi:10.1007/s10502-013-9207-8

Abstract

While repositories’ efforts to build trustworthy digital repositories (TDRs) led to the establishment of ISO standards, much less research has been done regarding the user’s side, despite calls for an understanding of users’ trust of TDRs. In order to learn about users’ perspectives on trust in digital repositories, the present study investigated users’ definitions of trust and factors that influence users’ trust development, particularly addressing the users of three data repositories in the United States. A total of 19 participants were interviewed in this study. The results of this study indicate that users’ definition of trust is largely based on a lack of deception, when it comes down to the specific context of data repositories. Regarding factors influencing the development of users’ trust in repositories, organizational attributes, user communities (recommendations and frequent use), past experiences, repository processes (documentation, data cleaning, and quality checking), and users’ perception of the repository roles were identified.

Keywords

Trust Data repository Trusted digital repository 

Copyright information

© Springer Science+Business Media Dordrecht 2013

Authors and Affiliations

  1. 1.School of Information and Library ScienceUniversity of North Carolina at Chapel HillChapel HillUSA