Abstract
Objectives
The purpose of this study was to explore whether two types of emotional labor, surface acting and deep acting, are related to hair cortisol concentration among kindergarten teachers.
Methods
Surface acting and deep acting over the last month were measured with the Chinese version of the emotional labor scale in 43 kindergarten teachers. Hair samples with 1 cm in length were cut from their posterior vertex region to represent cortisol excretion over one month. Cortisol concentrations were analyzed with high-performance liquid chromatography–tandem mass spectrometry.
Results
Positive association of emotion labor with hair cortisol concentration was significant for surface acting (r = 0.34, p < 0.05) and not significant for deep acting (r = 0.14, p > 0.05).
Conclusions
More surface acting showed to be associated stronger with stress responses or higher HPA axis activity.
Similar content being viewed by others
References
Anagnostis P, Athyros VG, Tziomalos K, Karagiannis A, Mikhailidis DP (2009) The pathogenetic role of cortisol in the metabolic syndrome: a hypothesis. J Clin Endocrinol Metab 94(8):2692–2701
Baumeister RF, Vohs KD, Tice DM (2007) The strength model of self-control. Curr Dir Psychol Sci 16(6):351–355
Bono J, Vey M (2005) Toward understanding emotional management at work: a quantitative review of emotional labor research. In: Härtel CE, Zerbe WJ (eds) Emotions in organizational behavior. Erlbaum, Mahwah, pp 213–233
Brennan TA, Rothman DJ, Blank L, Blumenthal D, Chimonas SC, Cohen JJ et al (2006) Health industry practices that create conflicts of interest: a policy proposal for academic medical centers. J Am Med Assoc 295(4):429–433
Brotheridge CM, Grandey AA (2002) Emotional labor and burnout: comparing two perspectives of “people work”. J Vocat Behav 60(1):17–39
Brotheridge C, Lee RT (2002) Testing a conservation of resources model of the dynamics of emotional labor. J Occup Health Psychol 7(1):57–67
Chandola T, Heraclides A, Kumari M (2010) Psychophysiological biomarkers of workplace stressors. Neurosci Biobehav Rev 35(1):51–57
Çukur T, Lustig M, Nishimura DG (2009) Improving non-contrast-enhanced steady-state free precession angiography with compressed sensing. Magn Reson Med 61(5):1122–1131
Dettenborn L, Tietze A, Kirschbaum C, Stalder T (2012) The assessment of cortisol in human hair: associations with sociodemographic variables and potential confounders. Stress 15(6):578–588
Erickson RJ, Ritter C (2001) Emotional labor, burnout, and inauthenticity: does gender matter? Soc Psychol Q 64(2):146–163
Gabriel AS, Daniels MA, Diefendorff JM, Greguras GJ (2015) Emotional labor actors: a latent profile analysis of emotional labor strategies. J Appl Psychol 100(3):863–879
Ganster DC, Rosen CC (2013) Work stress and employee health a multidisciplinary review. J Manag 39(5):1085–1122
Gidlow CJ, Randall J, Gillman J, Silk S, Jones MV (2015) Hair cortisol and self-reported stress in healthy, working adults. Psychoneuroendocrinology 63:163–169
Goldberg LS, Grandey AA (2007) Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation. J Occup Health Psychol 12(3):301–318
Grandey AA (2000) Emotion regulation in the workplace: a new way to conceptualize emotional labor. J Occup Health Psychol 5(1):95–110
Grandey AA (2003) When “the show must go on”: surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Acad Manag J 46(1):86–96
Grandey AA, Fisk GM, Steiner DD (2005) Must” service with a smile” be stressful? The moderating role of personal control for American and French employees. J Appl Psychol 90(5):893–904
Gross JJ (1998) The emerging field of emotion regulation: an integrative review. Rev Gen Psychol 2(3):271–299
Gross JJ, John OP (2003) Individual differences in two emotion regulation processes: implications for affect, relationships, and well-being. J Pers Soc Psychol 85(2):348–362
Gross JJ, Thompson RA (2007) Emotion regulation: conceptual foundations. In: Gross JJ (ed) Handbook of emotion regulation. Guilford, New York, pp 3–24
Hacker DJ, Dunlosky J, Graesser AC (1998) Metacognition in educational theory and practice. Routledge, London
Hartley D (2004) Rural health disparities, population health, and rural culture. Am J Public Health 94(10):1675–1678
Hobfoll SE, Freedy J (1993) Conservation of resources: a general stress theory applied to burnout. In: Schaufeli WB, Maslach C, Marek T (eds) Professional burnout: recent developments in theory and research. Taylor & Francis, Washington, DC, pp 115–129
Hochschild AR (1983) The managed heart: commercialization of human feeling. University of California Press, Berkeley
Hülsheger UR, Schewe AF (2011) On the costs and benefits of emotional labor: a meta-analysis of three decades of research. J Occup Health Psychol 16:361–389
Isenbarger L, Zembylas M (2006) The emotional labour of caring in teaching. Teach Teach Educ 22(1):120–134
McEwen BS, Stellar E (1993) Stress and the individual: mechanisms leading to disease. Arch Intern Med 153(18):2093–2101
Qi XL, Zhang J, Liu YP, Ji S, Chen Z, Sluiter JK, Deng HH (2014) Relationship between effort–reward imbalance and hair cortisol concentration in female kindergarten teachers. J Psychosom Res 76(4):329–332
Russell E, Koren G, Rieder M, Van Uum S (2012) Hair cortisol as a biological marker of chronic stress: current status, future directions and unanswered questions. Psychoneuroendocrinology 37(5):589–601
Selye H (1956) The stress of life. McGraw-Hill, New York
Stalder T, Steudte S, Alexander N, Miller R, Wei G, Dettenborn L, Kirschbaum C (2012) Cortisol in hair, body mass index and stress-related measures. Biol Psychol 90(3):218–223
Wells S, Tremblay PF, Flynn A, Russell E, Kennedy J, Rehm J, Van Uum S, Koren G, Graham K (2014) Associations of hair cortisol concentration with self-reported measures of stress and mental health-related factors in a pooled database of diverse community samples. Stress 17(4):1–33
Winograd K (2003) The functions of teacher emotions: the good, the bad, and the ugly. Teach Coll Rec 105(9):1641–1673
Wu PC, Chen CI, Wu TY (2005) Antecedents and consequences of Emotional labor of the front-line service employees in Chinese enterprises: based on the examples of the bank clerks. J Educ Psychol 28(4):693–719 (in Chinese)
Zapf D (2002) Emotion work and psychological well-being: a review of the literature and some conceptual considerations. Hum Resour Manag Rev 12(2):237–268
Acknowledgements
This study was supported by Humanities and Social Science Foundation, Ministry of Education (15YJAZH009), and Jiangsu Provincial Social Science Foundation (15GLB017), China, and in part by the Fundamental Research Funds for Southeast University, Ministry of Education, and Jiangsu Provincial Innovation Project for Scientific Research of Graduate Students in Universities (CXLX12_0122), Jiangsu Province, China.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Conflict of interest
The authors have no competing interests to report.
Additional information
Huihua Deng and Judith K. Sluiter are co-principal investigators of this study.
Rights and permissions
About this article
Cite this article
Qi, X., Ji, S., Zhang, J. et al. Correlation of emotional labor and cortisol concentration in hair among female kindergarten teachers. Int Arch Occup Environ Health 90, 117–122 (2017). https://doi.org/10.1007/s00420-016-1179-6
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s00420-016-1179-6